Natalee Percy-lewis
Queens Village
Summary
To obtain an entry-level position, generating hospitality administration, seeking to expand my general knowledge in understanding the basic functions, objectives and tools of management in hopes to pursue my career in the hospitality service industry.
Overview
16
16
years of professional experience
Work History
Bartender
Resort Casino
Queens
01.2013 - Current
- Mixed cocktails using high-quality ingredients and precise measurements.
- Provided exceptional customer service in a fast-paced casino environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash transactions accurately while ensuring guest satisfaction.
Server
Gaylord Opryland Resort & Convention Center
Nashville
12.2009 - 03.2013
- Provided exceptional customer service in a high-volume dining environment.
- Managed multiple tables while maintaining attention to guest needs and requests.
- Processed orders accurately using point-of-sale systems for efficient billing.
- Maintained cleanliness and organization of dining area throughout service shifts.
Cashier
Walmart
Nashville
07.2010 - 01.2011
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Maintained clean and organized checkout areas for customer convenience.
- Managed returns and exchanges following store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier/Assistant
H.G. Hills food store
Nashville
09.2009 - 06.2010
- Assisted customers with product inquiries and provided accurate information.
- Maintained cleanliness and organization of checkout areas and displays.
- Resolved customer complaints promptly to enhance shopping experience.
- Supported promotional activities by setting up displays and signage effectively.
Education
High School Diploma -
Annotto Bay
St Mary Jamaica 06-2006
Hospitality Management
Nashville State Community College
Nashville, TNSkills
- Event planning
- Cash handling
- Customer service
- Bar cleanliness
- Active listening
- Analytical and critical thinking
Timeline
Bartender
Resort Casino
01.2013 - Current
Cashier
Walmart
07.2010 - 01.2011
Server
Gaylord Opryland Resort & Convention Center
12.2009 - 03.2013
Cashier/Assistant
H.G. Hills food store
09.2009 - 06.2010
High School Diploma -
Annotto Bay
Hospitality Management
Nashville State Community College
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