Natalia Carvalho
Las Vegas,NV
Summary
Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.
Professional in property management with strong focus on optimizing residential operations. Demonstrates keen ability to manage tenant relations, property maintenance, and financial oversight. Excels in team collaboration and adapts seamlessly to changing needs, ensuring reliable and efficient service. Known for problem-solving skills, strategic planning, and effective communication.
Overview
15
15
years of professional experience
Work History
Residential Property Manager
ERA Brokers Consolidated
Las Vegas, NV
02.2022 - Current
- Managed daily operations of residential properties, ensuring tenant satisfaction and compliance with regulations.
- Oversaw property maintenance and repairs, coordinating with vendors for timely service delivery.
- Implemented leasing strategies that increased occupancy rates across multiple properties.
- Developed and maintained strong relationships with tenants, addressing concerns promptly to enhance retention.
- Streamlined administrative processes, improving efficiency in lease documentation and tenant onboarding procedures.
- Analyzed market trends to inform pricing strategies, optimizing rental income across the portfolio.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Oversaw management of 800 properties while providing general service to tenants.
- Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
- Conducted regular property inspections to identify issues and initiate corrective actions proactively.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Residential Property Manager
Triumph Property Management
Las Vegas, NV
07.2020 - 02.2022
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Conducted apartment tours for potential tenants and answered questions about property.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Created and updated marketing materials for department programs and properties.
- Oversaw budgeting process for assigned properties.
- Educated clients on lease and rental agreements.
- Answered telephones to assist customers and resolve issues.
- Monitored and documented delinquencies and other forms of income.
- Explained policies and reviewed documentation to obtain signatures.
- Assisted property owners in locating tenants to lease or rent available space.
- Prepared sales contracts, researched customer needs and promoted various Property Management products and services.
- Employed sales techniques to boost sales and services.
- Managed daily operations of multiple residential properties, ensuring tenant satisfaction and prompt issue resolution.
- Developed and implemented property marketing strategies to enhance occupancy rates and attract quality tenants.
Sales Consultant
Wyndham Destinations
Las Vegas, NV
02.2018 - 06.2020
- Demonstrated products and specific features at customer locations and special events.
- Supported customers continuously from sales process to product set-up and use.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Addressed each customers' needs and wants to recommend suitable product options.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Assistant Restaurant General Manager
Earl Of Sandwich
Las Vegas, NV
06.2013 - 02.2018
- Monitored food preparation, production and plating for quality control.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Accurately completed end-of-day financial tasks worth over $10.000 of cash and card transactions daily.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Oversaw day to day activities of 50 employees in fast casual establishment, fostering inspiring atmosphere to optimize employee experiences.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Restaurant General Manager
Jimmy Johns Gourmet Subs
Aurora, CO
08.2011 - 06.2013
- Set schedules for 15 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
- Organized and oversaw food service training to educate employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Science - Biology
UENP
BrazilReal Estate Broker Sales Person & Property Manager - Real Estate
Key Realty School
Las Vegas, NVSkills
- Time management
- Leadership
- Persuasive communication
- Prioritizing workflows
- Self-motivated
- Customer rapport
- Knowledge of leasing and market conditions
- Fair housing compliance
- Exceptional oral and written communication skills
- Licensed broker
- Leasing operations
- Multi-family property management
- Maintenance & Repair
- Conflict resolution
- Reliable and trustworthy
- Property inspections
- Property management expertise
- Marketing and advertising
- Real estate license
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Residential Property Manager
ERA Brokers Consolidated
02.2022 - Current
Residential Property Manager
Triumph Property Management
07.2020 - 02.2022
Sales Consultant
Wyndham Destinations
02.2018 - 06.2020
Assistant Restaurant General Manager
Earl Of Sandwich
06.2013 - 02.2018
Restaurant General Manager
Jimmy Johns Gourmet Subs
08.2011 - 06.2013
Bachelor of Science - Biology
UENP
Real Estate Broker Sales Person & Property Manager - Real Estate
Key Realty School