Natalia Gonzalez
Fort Pierce ,FL
Summary
Dynamic Account Coordinator with a proven track record at Acentria Insurance, excelling in customer service and relationship building. Streamlined communication processes, enhancing project execution efficiency. Adept at troubleshooting and problem resolution, ensuring client satisfaction through timely responses and effective issue escalation. Committed to quality control and maintaining confidentiality in all interactions.
Overview
3
3
years of professional experience
Work History
Account Coordinator
Acentria Insurance
06.2023 - Current
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings, calls, and demos for Number-person account management team.
- Escalated issues to appropriate channels as necessary.
Bank Teller
Midflorida Credit Union
11.2021 - 03.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Fort Pierce Central Highschool
2021
Skills
- Customer service
- Order management
- Account management
- Troubleshooting and problem resolution
- Relationship building
- Quality control
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
Timeline
Account Coordinator
Acentria Insurance
06.2023 - Current
Bank Teller
Midflorida Credit Union
11.2021 - 03.2022
High School Diploma -
Fort Pierce Central Highschool
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