Natalia Murillo Grueso
Elizabethport,NJ
Overview
6
6
years of professional experience
1
1
Certification
Work History
BDC Representative
Aci Auto Sales
09.2025 - Current
- Managed inbound and outbound communications to enhance customer engagement and satisfaction.
- Utilized CRM software to track leads and streamline follow-up processes effectively.
- Collaborated with sales team to identify customer needs and provide tailored solutions.
- Conducted thorough research on potential clients to optimize outreach strategies.
Bartender
Donde Mi Ama
02.2020 - Current
- Crafted and served a variety of cocktails and beverages tailored to customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to coordinate food and beverage pairings for optimal guest experience.
- Trained and mentored new bartenders on drink preparation techniques and customer service standards.
Waitress Trainer
Donde mi ama
02.2020 - Current
- Enhanced service quality by training wait staff on customer service best practices.
- Ensured compliance with workplace safety policies during training sessions for trainees.
- Implemented diverse teaching methods to cater to various learning styles and preferences.
- Delivered refresher courses on menu items and recipes for experienced waiters.
- Streamlined food safety certification for new servers, ensuring adherence to health regulations.
- Facilitated workshops on communication and problem-solving skills for staff development.
Front Desk Receptionist
All State Motors
08.2024 - 02.2025
- Ensured accurate financial records by reconciling daily transactions and cash receipts.
- Resolved client issues through thorough investigation and analysis of complaints.
- Managed all incoming and outgoing mail and package deliveries efficiently.
- Maintained accurate customer records by regularly updating database information.
Picking Packer
Prologixtic
12.2023 - 08.2024
- Minimized shipping damages by packaging items with appropriate protective materials.
- Enhanced teamwork by collaborating effectively with production and transport staff.
- Ensured compliance with customer specifications while packing orders for shipment.
Education
High School Diploma -
INSA
Cali, Colombia11-2018
Skills
- Processing payments
- Merchandising proficiency
- Team support and assistance
- Display building
- Cash register operation
- Team collaboration
- Customer needs assessment
- Social media engagement
- Relationship building
- Hospitality and accommodation
- Goal oriented
- Customer relationship management
Certification
-New Jersey Alcohol Server
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BDC Representative
Aci Auto Sales
09.2025 - Current
Front Desk Receptionist
All State Motors
08.2024 - 02.2025
Picking Packer
Prologixtic
12.2023 - 08.2024
Bartender
Donde Mi Ama
02.2020 - Current
Waitress Trainer
Donde mi ama
02.2020 - Current
High School Diploma -
INSA