Natalia Pimentel
Loyola Medical Center
Lyons,IL
1
Language
11
years of professional experience
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Administrative Assistant
2 Years 4 Months- Coordinated patient appointments, provider calendars, and meeting schedules to support daily office operations.
- Maintained accurate patient records, files, and confidential documentation in compliance with office procedures.
- Collaborated with clinical and administrative staff to resolve scheduling conflicts and support patient flow.
- Reviewed data entries for accuracy and updated electronic records to maintain reliable information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Service Representative
1 Year 6 Months- Resolved patient inquiries and service concerns with professional, empathetic communication.
- Performed administrative duties including data entry, filling, scanning, photocopying and mail distribution.
- Handled a large volume of telephone calls
- Responded proactively and positively to rapid change.
Senior Customer Service Representative
7 Years- Managed high-volume calls, walk-ins, and follow-up correspondence using case tracking systems.
- Performed general office duties including filing, answering high volume calls and maintaining organized records.
- Documented service interactions, updates, and outcomes in compliance with agency standards.
- Coordinated intake and referral information to connect clients with housing and support services.
- Collected reviewed and entered weekly time sheets from various work sites for payroll processing
Education
High School Diploma
Skills
Data entry
Office administration
Scheduling
Appointment scheduling
Customer service
Record management
Computer skills
Calendar management
Dependable customer service
Effective communicator
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Loyola Medical Center
06.2024 - 10.2026Read More
Service Representative
Loyola MedicalCenter
12.2022 - 06.2024Read More
Senior Customer Service Representative
A Safe Haven Foundation
11.2015 - 11.2022Read More
Harrison High School
High School Diploma
Read More