Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalia Rivera

Lorain,OH

Summary

Dynamic professional with proven expertise in sales development and administrative support. Excels in upselling and maintaining meticulous organization, enhancing customer satisfaction and operational efficiency. Demonstrates a service-oriented mindset and exceptional phone etiquette, driving team success and achieving goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Aerie By American Eagle
Westlake, OH
06.2024 - Current
  • Collaborated with sales team members to meet collective goals.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Delivered exceptional customer service by assisting consumers with their retail needs.

Receptionist

Sharpe Movers
Elyria, OH
05.2023 - Current
  • Managed inbound calls to deliver moving quotes.
  • Maintain daily schedules to moving team.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Education

Certificate of Real Estate - Real Estate Certificate

Lorain County Community College
Elyria, OH
09-2024

High School Diploma -

Clearview High School
Lorain, OH
05-2020

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Sales development
  • Task prioritization
  • Scheduling
  • Meticulous and organized
  • Organization skills
  • Phone etiquette
  • Multi-line phone system operation
  • Service-oriented mindset
  • Schedule management
  • Administrative support
  • Positive and professional

Certification

  • Real Estate Certificate
  • Pursuing Real Estate License

Timeline

Sales Associate

Aerie By American Eagle
06.2024 - Current

Receptionist

Sharpe Movers
05.2023 - Current

Certificate of Real Estate - Real Estate Certificate

Lorain County Community College

High School Diploma -

Clearview High School

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Natalia Rivera