Natalia Rodriguez
Miami,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lids
08.2021 - Current
- Deescalated customer challenges and collaborated with them to offer solutions and increase satisfaction
- Unloaded boxes, handled back-stocked inventory, and replenished floor stock
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Maintained an organized workspace while at the same time leading the team on the floor and handling customers
- Hit sales goals monthly and increased quarterly revenue
- Handled stock and changing of floor fixtures
- Collaborated with team to construct schedules to everyone’s availability.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Kendall, FL05.2024
High School Diploma -
Miami Arts Studio 6-12 @ Zelda Glazer
Miami, FL06.2021
Skills
- Fluent in Spanish
- Microsoft Office Suite
- Zoom
- Canvas
- Blackboard
- Payroll Administration and Timekeeping
- Inventory Control
- Teamwork and Collaboration
- Retail Operations
Certification
Microsoft Office Specialist, 01/2021, Current
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Lids
08.2021 - Current
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Miami Arts Studio 6-12 @ Zelda Glazer
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