Natalia Sarmiento

• Provide day-to-day staff and patient support.
• Serve as the primary point of contact for Patient Care Coordinators and as an escalation link between patient, physician, and pharmacy.
• Assist PCCs with questions, mentoring, and training.
• ·Work on high-touch accounts and/or patients to support both inbound/outbound calls to ensure a great patient experience.
• Lead training related to company processes and organizational change with the PCC team.
• I am a supporter agent for the PCC Supervisor team for mentoring and facilitating PCCs in their role.
• Focus on training and improving overall quality and employee understanding of processes within the team.
• This role focuses on tactical responsibilities for support, assisting with, and managing projects/initiatives assigned.

Provide excellent customer service to patients. Be responsible for calling and cycling medications in a timely matter. Answer any inbound calls. Go over the QA report daily and correct any errors.

• Assigned as a back up team lead
• Assist with new hire training
• Worked in the MedPlan pilot
• Assisted with the CAC project
• Back up for Mid-day goals
• Back up for QA review

Provide customer service to all customers. Type up scripts ,process them through insurance and fill the scripts at production. Help patient's on pick up and drive-thru get their scripts.

• Inventory specialist
• Train technicians all over the district on RXconnect
• Perform a weekly huddle
• Fill out the daily workflow