Natalie Capocci
Summary
Licensed cosmetologist with over five years of experience in hair care services and administrative support. Proven ability to manage client relationships, optimize scheduling, and enhance operational efficiency. Committed to improving customer satisfaction through effective service delivery.
Overview
15
15
years of professional experience
Work History
Scheduling Specialist
Power EnergySolutions
Blackwood
01.2025 - 05.2026
- Scheduled appointments and coordinated logistics with installation teams to ensure timely project execution.
- Coordinated scheduling for field technicians across multiple projects, optimizing resource allocation and workflow.
- Developed efficient scheduling systems to enhance resource allocation.
- Maintained customer records and installation documents for accuracy and compliance.
- Processed invoices, permits, contracts, and work orders efficiently.
- Tracked inventory levels and solar equipment orders, facilitating timely fulfillment and minimizing delays.
- Managed appointment logistics while keeping updated calendars for teams.
- Responded to customer inquiries via phone, email, and in person.
Front Desk Receptionist
Jefferson Outpatient Imaging
Marlton
04.2023 - 01.2025
- Coordinated patient appointments and procedures, optimizing schedules to reduce wait times and improve patient satisfaction.
- Answered incoming calls, confirmed appointments, and relayed essential preparatory instructions for exams.
- Verified patient demographics and insurance eligibility, ensuring clear communication of financial responsibilities to enhance transparency.
- Collaborated with physicians and nurses to streamline patient flow and resolve scheduling conflicts, improving overall clinic efficiency.
- Ensured confidentiality of medical records and adhered to all HIPAA regulations.
Permit Specialist
Vision Solar
Blackwood
08.2021 - 04.2023
- Processed invoices, permits, contracts, and work orders efficiently.
- Facilitated filing of rebate and permit applications to accelerate approval processes.
- Maintained customer records and installation documents for accurate tracking.
- Coordinated appointments and streamlined communication with installation teams to enhance workflow.
- Responded to customer inquiries via phone, email, and in person promptly.
- Monitored inventory and solar equipment orders to maintain timely availability for projects.
- Updated databases and prepared reports for management review.
Medical Coder
MBI of Delaware Valley
Philadelphia
01.2021 - 08.2021
- Utilized Navient software to streamline processing and improve accuracy in claims management.
- Submitted claims electronically and by paper to insurance companies, ensuring accuracy in documentation.
- Managed correspondence with insurance companies to ensure clarity and timeliness in communication.
- Investigated and followed up on denied claims to secure approvals and minimize financial loss.
- Retrieved and filed reports and records for organized data management.
- Processed faxes while sorting and distributing mail efficiently.
Hair Stylist
Cynergy
Philadelphia
05.2016 - 12.2020
- Provides services to clients such as shampooing, cutting, styling, coloring and highlighting as desired.
- Conducted hair style consultations to identify client needs and recommend appropriate services.
- Highlighted product benefits and guided clients in selecting retail products or services.
- Maintained safety compliance by adhering to established protocols and procedures.
Hairstylist
Oggi Hair Salon
Philadelphia
08.2014 - 05.2016
- Assisted stylist in delivering exceptional client services daily.
- Gathered supplies, mixed colors, shampooed hair, sterilized tools, and maintained cleanliness in salon.
- Greeted clients and efficiently scheduled appointments.
Hairstylist Assistant
Studio CL
Philadelphia
09.2013 - 04.2014
- Provided operational and administrative support to stylists by handling appointments, discussing client requirements, networking with customers, attracting new clientele, maintaining a clean and organized work area, and offering beauty advice.
- Assisted stylists with client consultations and service preparations.
- Maintained cleanliness and organization of workstations and tools.
- Managed inventory by restocking supplies and products regularly.
Housekeeper Supervisor
Pam American
Wildwood Crest
06.2012 - 09.2012
- Supervised housekeepers in cleaning and maintenance tasks to ensure high standards of service.
- Oversaw daily staff performance to maintain consistent quality and address any issues promptly.
- Inspected rooms and common areas, including stairways and lounge areas, for cleanliness to uphold guest satisfaction.
Tanning Consultant
Coconut Tanning
Philadelphia
09.2011 - 06.2012
- Assessed customer needs to tailor appointments, maintained cleanliness of tanning beds, promoted and sold products, and provided protective eyewear and body lotions.
- Advised clients on tanning services and skin care products.
- Maintained cleanliness and organization of tanning equipment and salon area.
- Provided exceptional customer service to enhance client satisfaction.
Education
Cosmetology -
Jean Madeline Cosmetology School
Philadelphia07-2013
High School Diploma -
Saint John Neumann and Maria Goretti
Philadelphia06-2012
Skills
- Appointment scheduling
- Patient communication
- Multitasking
- Front office operations
- Time management
- Multitasking
- Attention to detail
- Word and Excel proficiency
- Communication skills
- Insurance verification
References
References available upon request
Timeline
Scheduling Specialist
Power EnergySolutions
01.2025 - 05.2026
Front Desk Receptionist
Jefferson Outpatient Imaging
04.2023 - 01.2025
Permit Specialist
Vision Solar
08.2021 - 04.2023
Medical Coder
MBI of Delaware Valley
01.2021 - 08.2021
Hair Stylist
Cynergy
05.2016 - 12.2020
Hairstylist
Oggi Hair Salon
08.2014 - 05.2016
Hairstylist Assistant
Studio CL
09.2013 - 04.2014
Housekeeper Supervisor
Pam American
06.2012 - 09.2012
Tanning Consultant
Coconut Tanning
09.2011 - 06.2012
Cosmetology -
Jean Madeline Cosmetology School
High School Diploma -
Saint John Neumann and Maria Goretti