Natalie Craig
Pine Bluff,United States
Summary
Results-driven Dispatch Office Assistant with a strong track record in streamlining operations and minimizing errors through meticulous record-keeping and regular audits. Expert in leveraging remote collaboration tools to enhance team communication, leading to an increased response time for emergency situations and higher customer service levels. Demonstrated adaptability and critical thinking in fast-paced environments, effectively managing dispatch activities while supporting clerical functions. My dedication to continuous improvement and customer satisfaction positions me as a key contributor to operational success.
Overview
14
14
years of professional experience
Work History
Dispatcher Office Assistant
Tyson Foods
03.2014 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Directed dispatching, routing, and tracking of fleet vehicles. Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference. Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency call outs. Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies. Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary. Enhanced communication between field units and office personnel by managing radio transmissions and phone communications. Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures. Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality. Participated in ongoing professional development opportunities to stay current on industry trends and best practices for dispatch operations. Assisted in the development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
Assistant Manager
McDonald's, RHC Management
08.2012 - 05.2014
- Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Managed inventory levels to minimize stockouts while reducing overhead costs. Mentored junior staff members in their professional development by offering guidance/support in their assigned roles. Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect. Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store. Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency. Engaged with customers to gather feedback, using insights to improve service and product offerings. Collaborated with management team to set sales targets and strategies, achieving consistent sales growth. Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles. Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement. Used industry expertise, customer service skills and analytical nature to resolve customer concerns promptly and promote loyalty.
Education
Medical Assistant -
Eastern College Of Health Vocation
Little Rock, AR, United States01-2001
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Jacksonville High School
Jacksonville, AR, United States01-1998
No Degree -
Pulaski Technical College
North Little Rock, ARSkills
- Customer Service
- Critical Thinking
- Remote Collaboration Tools
- Data Entry
- Adaptability
- Scheduling
- Performance Monitoring
- Clerical Support
- Dispatch Operations
- Scheduling coordination
- Teamwork and collaboration
- Strong problem solver
- Time management
- Excellent communication
- Multi-line phone proficiency
- Attention to detail
- Written communication
- Documentation and recordkeeping
Accomplishments
WAGE™ Level I Certificate - August 2026
UA-Pulaski Technical College - Adult Education, North Little Rock, AR
Interests
Baking, Cooking, Reading, Road Trips, Volunteering for community initiatives to give back to local communities and make a positive impact, Tech enthusiast, Passionate about exploring the latest advancements and innovations
Timeline
Dispatcher Office Assistant
Tyson Foods
03.2014 - Current
Assistant Manager
McDonald's, RHC Management
08.2012 - 05.2014
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Jacksonville High School
Medical Assistant -
Eastern College Of Health Vocation
No Degree -
Pulaski Technical College