Natalie Cruz

• Provided excellent customer service by efficiently taking orders and addressing inquiries.
• Collaborated with team members to maintain cleanliness and organization in dining areas
• Trained in Drive- Thru and Front Counter. Took orders and multitasked by making sure the front was clean like bathrooms, trashes, tables and floors

• Supervised daily operations and maintained high standards of customer service.
• Ensured compliance with health and safety regulations during shifts.
• Monitored product quality and freshness, ensuring adherence to brand standards.
• Completed cash and credit card transactions accurately using POS software.
• Had opening shift where I would count the tills for the morning while also making sure the store was ready for opening.

Ex: Setting up the tables, setting up the cold and fruit bar, building the machines and adding the yogurts, prepped fruits and other toppings.

Closing: Counting end tills, breaking down and cleaning machines, washing dishes, sweeping and mopping the front and back, cleaning bathroom.

• Delivered helpful customer service, ensuring a positive dining experience for all guests.
• Processed orders accurately and efficiently using point-of-sale systems.
• Maintained cleanliness and organization of dining area and service stations.
• Maintained a clean and organized dining area, contributing to an appealing atmosphere for guest
• Serviced guests with food and beverage requirements warmly, courteously and professionally.