Natalie Gonzalez
McKinney,TX
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Shift leader
Jamba
Frisco, TX
04.2026 - Current
- Supervised daily operations and ensured team adherence to company standards.
- Trained new employees on product preparation and customer service, ensuring consistent quality and service standards.
- Collaborated with team members to efficiently meet customer demands during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Assisted customers by taking orders and providing product recommendations.
- Prepared and blended smoothies according to Jamba Juice recipes and standards.
- Operated blenders, juicers, and other equipment safely and efficiently.
- Stocked ingredients and supplies to ensure smooth operations during busy periods.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
Document Specialist
Capital One
Plano, TX
08.2025 - 04.2026
- Analyzed documentation for accuracy and completeness before submission.
- Reviewed and organized documents for compliance with company standards.
- Collaborated with team members to streamline document processing workflows.
- Utilized document management systems to maintain accurate records.
- Performed quality control checks on scanned images prior to release into document management system.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Organized physical files according to established filing protocols.
- Completed documents and work requests according to company standards.
Food Service Worker
Temporary Assignments
McKinney, Texas
03.2024 - 07.2025
- Provided excellent customer service, addressing guest inquiries promptly.
- Served meals to customers in a friendly and courteous manner.
- Processed cash, check, and credit card transactions efficiently, enhancing customer service experience.
- Collaborated with team members to ensure smooth service operations.
- Operated food service equipment safely and efficiently.
- Followed health and safety regulations while handling food products.
- Ensured cleanliness of kitchen and dining areas, contributing to a safe and welcoming environment for guests.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Supported team in serving and cleaning tasks, promoting seamless service during peak hours.
Team Member
Jamba
Frisco, Texas
10.2023 - 02.2025
- Assisted customers by taking orders and providing product recommendations.
- Engaged with customers to promote loyalty programs and special offers.
- Collaborated with team members to meet customer demands during peak hours.
- Prepared and blended smoothies according to Jamba Juice recipes and standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Stocked ingredients and supplies to ensure smooth operations during busy periods.
- Operated cash registers to process payments from customers.
- Operated blenders, juicers, and other equipment safely and efficiently.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Delivery driver
JWF
Frisco, TX
03.2021 - 09.2023
- Managed route planning to maximize efficiency and minimize delays during deliveries.
- Delivered packages efficiently to residential and commercial locations daily.
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Communicated with customers regarding delivery schedules and any changes in plans.
- Maintained accurate records of deliveries, including signatures and package conditions.
- Navigated routes with relevant map programs and GPS systems.
Education
High School Diploma -
Lone Star High School
Frisco, TX06-2020
Skills
- Customer service
- Team management
- Employee training
- Food safety
- Document organization
- Cash handling
- POS system operation
- Shift checklists
- Problem-solving
- Inventory counts
Languages
Spanish
Native/ Bilingual
Certification
- Food safety manager
Timeline
Shift leader
Jamba
04.2026 - Current
Document Specialist
Capital One
08.2025 - 04.2026
Food Service Worker
Temporary Assignments
03.2024 - 07.2025
Team Member
Jamba
10.2023 - 02.2025
Delivery driver
JWF
03.2021 - 09.2023
High School Diploma -
Lone Star High School