Natalie Hancock
Harrisburg,NC
Summary
Results-driven and self-motivated professional with over 10 years of experience in business development, sales, and client service. Skilled in training development, recruiting, compliance, and insurance operations. Proven ability to build strong relationships, drive growth, and support high-performing teams. Seeking to leverage expertise to contribute to organizational success and advancement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Executive
Messer Financial Group
Charlotte, NC
2024.07 - 2026.06
- Partner with high-performing independent insurance brokers and agencies to ensure compliance with carrier guidelines and regulatory requirements
- Support agents and agencies in business development initiatives and strategic recruiting efforts to drive growth
- Design, develop, and deliver company-wide training programs to enhance agent performance and product knowledge
- Coordinate and execute large-scale conferences and events for agents, agencies, and carrier partners
- Build and maintain strong carrier relationships, improving communication, onboarding efficiency, and overall satisfaction
Senior Membership Growth Consultant (Outside Sales Representative)
ChenMed
2021.02 - 2024.07
- Generated and drove high-quality sales leads within assigned territory to support physician membership growth
- Built and maintained relationships with seniors, health agents, brokers, and community partners to increase patient enrollment
- Organized and facilitated on-site and off-site marketing and enrollment events
- Trained and onboarded new representatives within assigned territory
- Utilized Salesforce CRM to track sales activity, pipeline, and performance metrics
Inside Sales Representative
Coca-Cola Consolidated
2017.04 - 2021.12
- Managed customer accounts, ensuring high levels of service and satisfaction
- Processed customer orders via phone and email with accuracy and efficiency
- Increased revenue through upselling and introducing new products to existing customers
Licensed Insurance Agent
Connexions (Optum subsidiary)
2011.09 - 2017.04
- Enrolled clients in Medicare Advantage and other insurance plans, enhancing understanding of benefits and coverage options
- Scheduled in-home consultations addressing diverse client needs, fostering personalized service
- Verified prescription costs, facilitating informed decisions for clients through competitive plan comparisons
- Processed insurance overrides in compliance with company guidelines
- Accurately documented customer interactions, billing codes, and service requests
Education
High School Diploma -
Zebulon B. Vance High School
Charlotte, NCSkills
- Client Acquisition
- Lead Generation
- Business Development & Sales
- CRM Management (Salesforce)
- Customer Retention & Relationship Building
- Broker & Agency Relations
- Insurance Compliance & Operations
- Training & Development
- Lead generation
Certification
Licensed Insurance Agent (Medicare and other insurance products)
References
Available Upon Request
Timeline
Account Executive
Messer Financial Group
2024.07 - 2026.06
Senior Membership Growth Consultant (Outside Sales Representative)
ChenMed
2021.02 - 2024.07
Inside Sales Representative
Coca-Cola Consolidated
2017.04 - 2021.12
Licensed Insurance Agent
Connexions (Optum subsidiary)
2011.09 - 2017.04
High School Diploma -
Zebulon B. Vance High School