Natalie Hyytia
Lahaina,Hawaii
Summary
Confident [Job Title] with knack for client relationship building and customer service. Possess great physical strength and judgement. Experience in massage healing techniques and methods. Compassionate [Job Title] with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies. Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Ka'anapali Grille and Tap Room
Bartender/Server
Lahaina Pizza Company
2007.11 - 2013.06
Server / Bartender
Cheeseburger in Paradise
2021.05 - 2023.08
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
Owner/Operator
Lahaina Custom Massage
2016.08 - 2023.08
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing
- Developed strong working relationships with customers through professional conduct
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Negotiated and managed contracts with vendors to ensure a cost-effective supply chain
- Ensured compliance with all applicable laws, regulations, and policies across the organization
- Performed financial analysis to identify areas for cost savings and increased profitability
- Created detailed business plans outlining strategies for growth and expansion.
Massage Therapist
The Spa at Beaver Run Resort
2024.01 - 2024.09
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Performed aroma therapies and specialized relaxation techniques.
Massage Therapist /Small Business Owner
Colorado Custom Massage
2024.02 - 2024.09
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Performed aroma therapies and specialized relaxation techniques.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Education
Certified Massage Therapy - Massage Therapy
Maui Academy of The Healing Arts
Kihei, HI09.2016
Skills
- High-Volume Dining
- Order Supplies
- Menu Memorization
- Food Preparation and Safety
- Check Payment Processing
- Food Sales and Promotion
- Service Optimization
- Body Mechanics
- Hot Stone Massage
- Stress Relief Massage
- Reflexology
- Body Treatments
- Sports Massage
- Social skills
- Swedish Massage
- Anatomy
Certification
- MAT#14981
- MAE#3236
- CMT#0026260
- LMT - Licensed Massage Therapist
- CMT - Certified Massage Therapist
References
- Bryan Bell, General Manager, Cheeseburger In Paradise, 15308326871, bell.pc@gmail.com
- Joey Koffel, General Manager Of Operations, Cheeseburger In Paradise, 15308326871, joey@cheeseburgernation.com
- Jerry Kunitomo, Owner/Operator, Lahaina Pizza Company, 18086610700, lahainapizzaco@gmail.com
- Tracie Edstsrom Spa manager at Beaver Run Resort, tedstrom@beaverrun.com
Timeline
Massage Therapist /Small Business Owner
Colorado Custom Massage
2024.02 - 2024.09
Massage Therapist
The Spa at Beaver Run Resort
2024.01 - 2024.09
Server / Bartender
Cheeseburger in Paradise
2021.05 - 2023.08
Owner/Operator
Lahaina Custom Massage
2016.08 - 2023.08
Bartender/Server
Lahaina Pizza Company
2007.11 - 2013.06
Server
Ka'anapali Grille and Tap Room
Certified Massage Therapy - Massage Therapy
Maui Academy of The Healing Arts
- MAT#14981
- MAE#3236
- CMT#0026260
- LMT - Licensed Massage Therapist
- CMT - Certified Massage Therapist
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