Natalie Lee
Paris
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
1988
1988
years of post-secondary education
Work History
Store Manager
CVS Pharmacy
Paris
06.2014 - Current
- Led daily operations to ensure efficient store management, enhancing customer service and improving overall satisfaction.
- Trained and mentored staff, fostering a collaborative environment that increased team performance and engagement.
- Implemented inventory management strategies that reduced stock discrepancies and optimized product availability for customers.
- Analyzed sales data to identify trends, adjusting merchandising strategies that drove revenue growth and customer retention.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
Claims Adjuster
GEICO
Richardson
08.2015 - 05.2018
- Evaluated and processed insurance claims, ensuring compliance with company policies and regulatory standards, resulting in streamlined operations.
- Conducted thorough investigations into claim details, identifying discrepancies and mitigating potential fraud for improved accuracy.
- Collaborated with various departments to resolve complex claims, enhancing communication and driving timely decision-making processes.
Occupational Therapy Technician
Paris Regional Medical Center
Paris
04.2007 - 05.2014
- Assisted occupational therapists in implementing therapeutic activities, enhancing patient engagement and recovery outcomes.
- Maintained equipment and therapy supplies, ensuring a safe and efficient environment for patient care.
- Coordinated patient scheduling and documentation, streamlining workflow and improving service delivery.
Education
Paris High School
Paris, TXSome College (No Degree) -
Paris Junior College
Paris, Texas, TXSkills
- Store operations
- Customer service
- Staff training
- Inventory management
- Therapy coordination
- Patient engagement
- Performance reviews
- Claims processing
- Regulatory compliance
- Cross-department collaboration
- Data entry
- Texas claims adjuster license
Timeline
Claims Adjuster
GEICO
08.2015 - 05.2018
Store Manager
CVS Pharmacy
06.2014 - Current
Occupational Therapy Technician
Paris Regional Medical Center
04.2007 - 05.2014
Paris High School
Some College (No Degree) -
Paris Junior College