Natalie Madueno

Clarion Hotel - Minot, ND

Front Desk • Breakfast/PAV • Housekeeping Operations • Guest Transportation

• Independently manage hotel operations during unsupervised shifts, including reservation, arrivals/departures, payments, guest requests, phones, and problem resolution

• Safely operate the hotel shuttle, transporting guests and coordinating pickups and drop-offs while maintaining hotel operations

• Managed the hotel breakfast/PAV operation for approximately five months, including food preparation, buffet service, inventory, sanitation, guest service, and organization of daily workflow.

• Coordinate housekeeping operations by preparing room assignments, tracking room status, inspecting completed rooms, and communicating priorities to the housekeeping staff

• Assist with guest-room and suite cleaning, laundry, and other housekeeping responsibilities when operation needs require additional support.

• Train and assist employees with front-desk procedures, reservations, hotel policies, and daily operations.

• Documented materials used for each job to update inventory records.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Allocated job duties, training, and supervised the flow of work
• Supervised the flow of inbound and outbound goods.
• Lead team in successfully moving all pallets with no CPT misses to outbound lanes
• Successfully redesigned and 5S area of labor to produce more efficient output of goods.
• Provided a positive environment for associates designated under me
• Maintained steady flow of goods during peak hours consistently hitting target goal for each sort
• Built rapport with team members through positive coaching and effective communication of standards

• Help support daily management of department duties, including allocating labor, leading meetings, assigning job duties
• Decrease quality DPMO by 35k during my role as Quality Auditor
• Assist the floor as an associate resource, training associates
• Ensure successful area performance, through tracking, reporting and feedback of associate performance
• Trained over 100 associates as an onboarding ambassador across multiple sorts
• Participate in safety initiatives and assist in execution of new standards
• Evaluate effectiveness of training by surveying associates and collecting data showing training impact.
• Train internal staff members on work instructions and procedures to facilitate consistent company operations.
• Successfully processed over 250 packages of problem solve in a single sort
• Quickly identify variation in associate performance and identify problem behaviors and barriers.
• Comfortable teaching large groups of people and retain attention of large groups
• Able to cater to the different learning needs of individuals.