NATALIE ORTIZ
Tacoma,WA
Summary
Just need the opportunity
Overview
9
9
years of professional experience
Work History
Manager
Bass Pro Shops
02.2009 - 01.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Correctional Officer
Mc Neal Island Commitment Center
01.2004 - 10.2008
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Education
Associate Of Applied Science - Human Services
Tacoma Community College
Tacoma, WASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
Timeline
Manager
Bass Pro Shops
02.2009 - 01.2013
Correctional Officer
Mc Neal Island Commitment Center
01.2004 - 10.2008
Associate Of Applied Science - Human Services
Tacoma Community College