Natalie Postma
Braselton ,GA
Summary
Proven achiever with a track record of surpassing sales targets at Parker Mortgage Team through exceptional relationship selling and negotiation tactics. Demonstrates adaptability and a knack for analytical thinking, ensuring high client satisfaction and robust partnerships in both mortgage and styling sectors. Master at fostering team collaboration and delivering outstanding customer service.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Officer
Parker Mortgage Team
04.2021 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates for 10+ loan files at a time.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and their financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Implementing effective time management techniques that allowed consistently exceeding monthly sales targets while maintaining high-quality customer service standards.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Hairstylist
Self Employed
07.2010 - 12.2022
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques for close to 20 years in the business.
- Boosted salon revenue by offering innovative styling services and promoting retail product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Improved workflow efficiency through timely inventory management, ensuring necessary tools and products were always available for use by all staff members.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Licensed Cosmetologist - Cosmetology
Hair Fashions By Kaye Beauty College
Noblesville, IN11.2004
High School Diploma -
Carmel High School
Carmel, IN06.2001
Skills
- Relationship selling
- Negotiation Tactics
- Analytical and Critical Thinking
- Oral and Written Comprehension
- Team Collaboration
- Adaptability and Flexibility
- Customer Service
- Goal-Oriented
Timeline
Mortgage Loan Officer
Parker Mortgage Team
04.2021 - Current
Hairstylist
Self Employed
07.2010 - 12.2022
Licensed Cosmetologist - Cosmetology
Hair Fashions By Kaye Beauty College
High School Diploma -
Carmel High School
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