Natalie Santiago
The Bronx,NY
Summary
Detail-oriented Medical Receptionist with 4 -year's background performing basic clerical tasks to keep office running smoothly. Organized individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Columbia Doctors Medical Group
Hawthorne, NY
10.2023 - Current
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Medical Receptionist
Memorial Sloan Kettering
New York, NY
05.2021 - 09.2023
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Protected patients by observing strict HIPAA guidelines.
Front Desk Receptionist
Memorial Sloan Kettering
New York, NY
02.2019 - 05.2021
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers warmly and made them feel welcome.
Education
High School Diploma -
Independence High School
New York, NY06-2016
Skills
- Customer Service
- Payment Collection
- Mail Management
- Medical Billing
- HIPAA Compliance
- Epic
Timeline
Medical Receptionist
Columbia Doctors Medical Group
10.2023 - Current
Medical Receptionist
Memorial Sloan Kettering
05.2021 - 09.2023
Front Desk Receptionist
Memorial Sloan Kettering
02.2019 - 05.2021
High School Diploma -
Independence High School
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