Director of Operations
Open To Work
Natalie Simon
Enhabit Home Health and Hospice
Lanexa,VA
Work Preference
Job Search Status:
Open to workDesired start date:
Open to discussionDesired Job Title
Director of OperationsRegional Director of OperationsRegional Director of Sales and OperationsRegional Operations ManagerWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteLocation:
Lanexa, VARichmond, VAOpen to relocation:
NoImportant To Me
Career advancementCompany CultureHealthcare benefitsSummary
Dynamic Director of Operations with over 11 years of nursing experience, including 5 years in progressive leadership roles within home health care. Expertise in overseeing operations, managing staff, and ensuring regulatory compliance while achieving budgetary goals and enhancing retention rates. Proven track record in optimizing processes and driving impactful results through effective collaboration with clinicians, physicians, and families to deliver high-quality patient care. Strong analytical and problem-solving skills, combined with a background in banking and finance, enhance the ability to effectively manage budgets and key performance indicators.
1
Certification
9
years of professional experience
Work History
Director of Operations
1 Year 9 Months- Developed and implemented strategic initiatives to improve patient care outcomes and service delivery.
- Led cross-functional teams in optimizing resource allocation and operational workflows.
- Streamlined operational processes to enhance efficiency across home health and hospice services.
- Mentored staff on best practices for compliance with healthcare regulations and policies.
- Ensured seamless operations across three branches, supervising a combined workforce of 30+ staff, encompassing both clinical and administrative roles.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Fostered collaboration among departments to enhance communication, service integration and operational cohesiveness.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks to achieve quality control.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Territory Operations Director
2 Years 9 Months- Led 35 clinicians and administrative staff, fostering a collaborative environment and professional development.
- Monitored KPIs and implemented targeted interventions to improve patient outcomes.
- Maintained strict regulatory standards through consistent chart audits and survey reviews.
- Partnered with sales, physicians, and insurance teams to optimize care coordination and patient experiences.
- Conducted regular performance evaluations and coaching to maintain high-quality service standards.
Home Health Clinical Manager/ Supervisor
8 Months- Expanded cross-functional organizational capacity through collaboration across departments on priorities and common goals.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement across a multi-disciplinary department.
- Onboarded new employees with training and new hire documentation.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations during the pandemic.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Home Health Registered Nurse/Nurse Case Manager
2 Years 5 Months- Provided complete care to caseload of 20-30 home health patients, including physical assessments, medication and chronic disease management.
- Managed Patients with complex care, including PleurX and Aspira catheters, post-surgical drains, and wound vac systems.
- Maintained prompt and accurate documentation using EMR, Epic and Oasis guidelines.
- Managed recovery of patients post-medical or surgical procedures by facilitating wound care, ostomy care, pressure ulcer prevention, obtaining labs, and pain management.
- Delivered quality care to diverse populations while overseeing and implementing patient care plans in community settings.
Registered Nurse, Maternal Child Unit
11 Months- Mother baby nurse to fast paced mother baby unit caring for up to 6 postpartum patients and infants.
- Educated new parents on infant care, instructing on bottle feeding, bathing, circumcision care, and breastfeeding to promote confidence and competence in new skills.
- Engaged with breastfeeding resource team to develop and implement supportive educational initiatives aimed at improving new mothers' breastfeeding experiences.
- Facilitated rapid response and provided critical support to staff during emergency situations involving mother or baby.
- Coordinated with health care team to plan, implement, and assess individualized care plans for mothers and infants, ensuring optimal recovery and health outcomes.
Registered Nurse Heart Failure Cardiac Unit
1 Year- Oversaw floor operations by managing 4-6 nurses and assisting staff.
- Delivered nursing care to cardiac patients during diagnostic, therapeutic, or emergency services, focusing on patient safety and comfort.
- Completed documentation of patient assessments and findings in medical records in a timely manner. Assisted physicians in identifying abnormal results for quick intervention. Utilized Epic EMR for streamlined record-keeping.
- Prioritized and revised patient care activities based on acuity of symptoms and patient preferences.
- Facilitated communication between culturally diverse patients, family members, and specialists to enhance individual care experiences.
Education
Bachelor of Science - Nursing
- Graduated summa cum laude
- GPA: 3.56 GPA
Skills
Leadership
Regulatory Compliance
EMR/EHR
P&L management
Budget management
Performance analysis
KPI tracking
Analytics
Quality Assurance
Process optimization
Operational management
Implementation of strategic initiatives
Relationship management
Critical Thinking
Certification
2026-28 BLS - Basic Life Support
Timeline
Director of Operations
Enhabit Home Health and Hospice
11.2024 - Current
Territory Operations Director
AccentCare Home Health
02.2022 - 11.2024
Home Health Clinical Manager/ Supervisor
Bon Secours Home Health
06.2021 - 02.2022
Home Health Registered Nurse/Nurse Case Manager
University of Pennsylvania
01.2019 - 06.2021
Registered Nurse, Maternal Child Unit
Tower Health
12.2018 - 11.2019
Registered Nurse Heart Failure Cardiac Unit
Tower Health
12.2017 - 12.2018
The University of Texas At Arlington
Bachelor of Science from Nursing