Natalie Villodas
Glendale,NY
Summary
Knowledgeable and dedicated customer service professional with over 10 years of dental and medical insurance experience. Solid team player with outgoing, positive demeanor combined with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Daniel H. Cook Associates
New York, NY
11.2012 - 04.2020
- Assisting customers with eligibility breakdown, dental history, details on claim status and pre-authorization status.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Consistently handled inbound calls an average of 80-100 calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Successfully clarified payment information and confirmed if pre-authorization is required as well as non-covered benefits.
Receptionist
Brauner Baron
New York, NY
10.2010 - 08.2012
- Researches and analyzes data to address customer issues.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Assisted visitors directing to appropriate personnel and answering inbound daily calls and emails.
- Dispersed incoming mail to correct recipients throughout the office.
- Wrote reports, made copies, sent faxes, and handled all outgoing correspondence.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.1994
Skills
- Computer proficient
- Creative problem solving
- Professional telephone demeanor
- Knowledgeable of CPT codes
- Active Listening
- Medical terminology knowledge
Certification
September 2016, Certified Hipaa Compliance, Manhattan, NY
Timeline
Customer Service Representative
Daniel H. Cook Associates
11.2012 - 04.2020
Receptionist
Brauner Baron
10.2010 - 08.2012
High School Diploma -
Grover Cleveland High School
Similar Profiles
KIIGE DanielKIIGE Daniel
Managing Partner & Lead ESG Consultant at Daniel Kiige & Associates LimitedManaging Partner & Lead ESG Consultant at Daniel Kiige & Associates Limited
Jasmine MorrisJasmine Morris
Dental Assistant at Dr Daniel Tan & AssociatesDental Assistant at Dr Daniel Tan & Associates
William TicknerWilliam Tickner
Principal, Inside-Outside Sales at Hartwell Cook & AssociatesPrincipal, Inside-Outside Sales at Hartwell Cook & Associates