NATALIE WELLS
Riverside,CA
Summary
Compassionate care professional skilled in providing daily living assistance as well as planning and executing engaging activities. Committed to providing a safe and comfortable environment for clients, while maintaining their independence and dignity. Proven ability to liaise with families and health care professionals to ensure optimal care for clients. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
5
5
years of professional experience
Work History
Caregiver
Caregiver
Hawthorne, CA, USA
09.2023 - Current
- Assisted clients with activities of daily living such as bathing, dressing and grooming
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Maintained a clean environment for patients by following proper infection control protocols
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Prepared meals according to client dietary requirements
To-Go Specialist
Chilis
Corona, USA
02.2023 - Current
- Listened and responded to customer requests and forwarded necessary information to superiors
- Followed all company policies and procedures to deliver quality work
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
- Interpreted clients' needs and introduced services to fit specific requirements
- Assisted with staff training to enforce quality, safety and sanitation guidelines
Manager's Assistant
N54 Supplier
Los Angeles, USA
01.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Responded to and directed incoming calls and other communication
- Monitored and managed social media accounts
- Resolved basic computer and office equipment issues through troubleshooting
- Ran errands to support daily needs of management
- Supported department procurement activities by coordinating with manager for direction
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Crew Member
Popeyes
Norco, USA
08.2021 - Current
- Operated cash register to ring up final bill and process various forms of payment
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Collaborated with team members to complete orders
- Trained new team members on procedures, customer service, and sales techniques
- Stocked shelves to organize aisles in assigned department
- Assisted other team members to achieve goals
- Took orders, prepared meals, and collected payments
- Packaged menu items into bags or trays and placed drink orders into carriers
- Kept food preparation area, equipment, and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Cleaned and maintained all areas of restaurant to promote clean image
Customer Service Associate
Power Cell
Redondo Beach, USA
01.2020 - Current
- Informed customers about special promotions and provided detailed information for various products
- Responded to customer calls and emails to answer questions about products and services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed and actualized customer service initiatives to decrease wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
Calop Aeroground Services
Los Angeles, CA
08.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
JFK High School
Norco, CA06.2023
Skills
- Customer Relations
- Supply Management
- Planning and Coordination
- Teamwork and Collaboration
- Decision-Making
- Active Listening
- Data Entry
- Communication
- Analytical and Critical Thinking
References
- Hassan Hamid, N54 Supply Managers Assistant, (310) 691-4691, hassanali1203@icloud.com
- Sherene Ali, Power Cell Customer Service Associate, (310) 619-9773, sherenelif12@gmail.com
- Syed H, Caregiver, (310) 619-1814, Syedhamid89@icloud.com
Timeline
Customer Service Representative
Calop Aeroground Services
08.2024 - 10.2024
Caregiver
Caregiver
09.2023 - Current
To-Go Specialist
Chilis
02.2023 - Current
Manager's Assistant
N54 Supplier
01.2022 - Current
Crew Member
Popeyes
08.2021 - Current
Customer Service Associate
Power Cell
01.2020 - Current
High School Diploma -
JFK High School