Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nataly Anzures

Midland,TX

Summary

Proven leader in high-pressure environments, adept at stress tolerance and dispatch software, enhanced Troy Vines' fleet efficiency through strategic dispatching and exceptional customer relations. Trained teams, boosting productivity and satisfaction, while achieving notable inventory accuracy at Staples. Skilled in data entry and schedule management, consistently prioritizing customer needs and team coordination. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

4
4
years of professional experience

Work History

Dispatcher

Troy Vines
12.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Inventory Specialist

Staples
07.2023 - 12.2023
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Head Cashier Supervisor

Home Depot
03.2020 - 03.2022
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.

Education

High School Diploma -

Midland High School
Midland, TX
06.2017

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Schedule Management
  • Schedule Coordination
  • Customer Relationship Management
  • Route Navigation

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

Troy Vines
12.2023 - Current

Inventory Specialist

Staples
07.2023 - 12.2023

Head Cashier Supervisor

Home Depot
03.2020 - 03.2022

High School Diploma -

Midland High School

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Nataly Anzures