Natasha C. Harkless
Lewisville,TX
Summary
Accomplished professional with proven expertise in customer service and commercial driving. Excelled in billing, payment processing, and customer account management, alongside maintaining impeccable driving records. Skilled in DOT compliance and holding a CDL license, I consistently exceed customer and employer expectations through effective communication and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Silverride LLC
Dallas, TX
01.2024 - 08.2024
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Picked up clients from specific locations to transport and drop off at destinations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
BILLING CUSTOMER SERVICE REPRESENTATIVE
SPECTRUM
Irving, TX
02.2022 - 07.2023
- Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
- Processed payments received from customers by mail or online banking systems.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with setting up new services or making changes to existing services.
RETENTION SPECIALIST
SIRIUS XM
Irving, TX
05.2020 - 07.2021
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Performed customer negotiations to reach fair conclusion for both business and customer.
TOTAL LOSS PROCESSOR
ManpowerGroup
Coppell, TX
02.2019 - 07.2019
- Analyzed customer claims to determine if the vehicle was a total loss.
- Investigated and compiled evidence regarding the condition of damaged vehicles.
- Collaborated with other departments within the company to resolve disputes quickly and efficiently.
- Communicated effectively with customers and internal staff via phone or email.
MAINTENANCE TECHNICIAN
TYSON FOODS
Pine Bluff, AR
08.2015 - 07.2018
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Adjusted machine settings according to manufacturing specifications.
Education
High School -
Mumford High School
Detroit, MI06.1993
Skills
- Billing and payment processing
- Customer Account Management
- POS systems and ordering platforms
- Data Maintenance Proficiency
- Upselling Products and Services
- Call Center Processes
- Issue and complaint resolution
- Passenger transportation
- CDL license
- Safe driving practices
- Driving and transportation
- Maintenance and repair
- Inbound and outbound calling
- Customer retention strategies
- DOT compliance
- Passenger assistance
Certification
- CDL Class A
Timeline
Driver
Silverride LLC
01.2024 - 08.2024
BILLING CUSTOMER SERVICE REPRESENTATIVE
SPECTRUM
02.2022 - 07.2023
RETENTION SPECIALIST
SIRIUS XM
05.2020 - 07.2021
TOTAL LOSS PROCESSOR
ManpowerGroup
02.2019 - 07.2019
MAINTENANCE TECHNICIAN
TYSON FOODS
08.2015 - 07.2018
High School -
Mumford High School
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