Natasha Chortyk
Chattanooga,TN
Summary
Service-oriented front office coordinator trained in administrative roles, and successful at proactive multitasking. Knowledgeable about office procedures, and committed to individualized client service. Looking to bring integrity and hard work to a new office.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Speech Language And Learning Center
Murfreesboro, Tennessee
05.2024 - Current
- Served as the first point of contact for pediatric patients and their families, providing professional and compassionate front-desk support.
- Utilized an electronic medical records (EMR) system to manage patient scheduling, maintain accurate records, and support daily operations.
- Verified primary and secondary insurance coverage, and completed prior authorizations to ensure eligibility and timely care.
- Processed payments and updated accounts to reflect balance changes.
- Performed administrative support tasks, including processing faxes, managing email correspondence, organizing records, and maintaining office documentation.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated patients on available resources and services within their communities.
Customer Service Associate
Lowes Home Improvment
Franklin, Tennessee
05.2022 - 12.2024
- Managed high-volume inbound phone calls, took detailed messages, and routed customer inquiries to appropriate store departments
- Tracked customer orders and shipments, provided updates, and followed up to resolve delivery and fulfillment concerns
- Assisted customers with returns and exchanges while recommending suitable alternative products
- Worked flexibly across multiple departments to support daily operations and customer needs
- Built strong knowledge of store inventory and product offerings to effectively address customer questions and support sales
Education
Bachelor of Science - Psychology
University of Tennessee Chattanooga
Chattanooga, TN05-2025
Skills
- Customer service
- Telephone etiquette
- Scheduling appointments
- Office equipment maintenance
- Cashiering
- File organization
- Documentation and record keeping
Timeline
Front Office Coordinator
Speech Language And Learning Center
05.2024 - Current
Customer Service Associate
Lowes Home Improvment
05.2022 - 12.2024
Bachelor of Science - Psychology
University of Tennessee Chattanooga