Natasha Ford
Atlanta
Summary
Dynamic retail and operations leader with 9+ years of progressive management experience across high-volume retail environments and early education leadership. Proven record of driving revenue growth, leading large teams, improving operational performance, and delivering exceptional customer and client experiences. Strong background in P&L management, compliance oversight, staff development, and performance optimization.
Overview
10
10
years of professional experience
Work History
Program Director
Bright Horizons
Atlanta
01.2022 - Current
- Lead operations of a high-capacity early education center serving 150+ families
- Maintain full P&L responsibility including budget management, enrollment targets, and payroll oversight
- Supervise and develop 25+ educators and administrative staff
- Increased enrollment by 20% through retention and community outreach strategies
- Ensure compliance with Georgia state licensing regulations and corporate standards
- Drive staff performance management, professional development, and family engagement initiatives
Store Manager
Level X
Orlando
01.2021 - 01.2022
- Led $12M+ high-volume flagship location
- Increased year-over-year sales by 18%
- Reduced shrink by 22% through inventory control strategies
- Managed and developed 45+ associates and 6 department leads
- Oversaw hiring, scheduling, payroll, and performance management
- Consistently exceeded sales conversion and UPT goals
Assistant Store Manager
Bakers Shoes
Aventura
01.2018 - 01.2021
- Supported operations of high-traffic mall footwear store
- Supervised and coached 25+ associates
- Increased average transaction value by 17%
- Managed payroll budgets, inventory audits, and visual merchandising
- Strengthened customer loyalty and repeat business
Department Manager
The Boutique
Sunrise
01.2016 - 01.2018
- Managed menswear and accessories departments
- Increased department sales by 12%
- Trained and mentored 20+ associates
- Improved shrink results and inventory processes
- Oversaw inventory management to maintain product availability.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Education
Bachelor of Science - Infant And Child Development
Fort Valley State University
Fort Valley, GA 09.2007 - 12.2007
Skills
- Operations Management
- P&L Oversight
- Sales Growth Strategy
- Team Leadership & Development
- Compliance & Regulatory Management
- Payroll & Budget Control
- Customer Experience Optimization
- Recruitment & Retention
- Inventory & Loss Prevention
Timeline
Program Director
Bright Horizons
01.2022 - Current
Store Manager
Level X
01.2021 - 01.2022
Assistant Store Manager
Bakers Shoes
01.2018 - 01.2021
Department Manager
The Boutique
01.2016 - 01.2018
Bachelor of Science - Infant And Child Development
Fort Valley State University
09.2007 - 12.2007