NATASHA LITTLE
Chicago,IL
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communication skills and an empathetic nature enabled the achievement of positive outcomes.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Rush Medical Center
11.2022 - Current
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Providing excellent customer service by promptly answering patient inquiries.
Financial Assessor
Northwestern Medical Faculty Foundation
03.2019 - 10.2022
- Meet current productivity and quality standards in timely resolution of claim edits
- Complete claims and resubmit clean claims
- Registration denials
- Update incorrect coverages in chart.
- Followed regulatory billing requirements and reported suspected breaches or concerns to management.
Patient Registrar/ Patient Access
Presence Resurrection Medical Center
04.2016 - 10.2018
- Greeted patients, visitors and answered telephone in a prompt and courteous manner
- Verified and entered patient information including insurance, eligibility and demographics into patient management system
- Collected and posted co-payments and other out of pocket expenses from patients
- Communicated with nursing staff to aid in patient care and processing.
Medical Assistant/Program Coordinator
KAM Alliance
01.2013 - 01.2016
- Assigned transportation for patients
- Oversaw Telemedicine
- Assured patients are receiving medication in timely manner
- Scheduled appointments for new and returning patients
- Scheduled meetings for staff.
Education
Certificate in Job Readiness Training -
Heartland Alliance/Transitional Jobs Program
Chicago, ILMedical Assistant Diploma -
Coyne College
Chicago, IL02.2013
Medical Assisting Extern: 160 Hours -
Highland Medical Center
Chicago, IL02.2013
Skills
- Appointment Scheduling
- Medical Billing
- Medical Terminology
- CPR Certified
- Sterile Techniques
- Epic EMR
- Patient documentation
- Patient check-in
- Medical insurance
References
References Available upon request
Timeline
Patient Access Specialist
Rush Medical Center
11.2022 - Current
Financial Assessor
Northwestern Medical Faculty Foundation
03.2019 - 10.2022
Patient Registrar/ Patient Access
Presence Resurrection Medical Center
04.2016 - 10.2018
Medical Assistant/Program Coordinator
KAM Alliance
01.2013 - 01.2016
Certificate in Job Readiness Training -
Heartland Alliance/Transitional Jobs Program
Medical Assistant Diploma -
Coyne College
Medical Assisting Extern: 160 Hours -
Highland Medical Center
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