Natasha George
Ada
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
6
6
years of professional experience
Work History
Surgery Scheduler
Mercy Hospital Ada
Ada
09.2024 - Current
- Conducted follow up calls with patients after their procedure was completed.
- Managed patient check-in and check-out procedures and processed payments.
- Compiled and coded patient information or data in appropriate computer system.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Lead Dispatcher
A&J Transportation
Ada
09.2019 - 09.2023
- Communicated instructions clearly with drivers via telephone or two-way radio system.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Operated telephone switchboard and routed calls to correct destination.
Education
High School Diploma -
Stratford High School
Stratford, OKSkills
- Appointment scheduling
- Medical record management
- Patient communication
- Billing administration
- Data entry accuracy
- Front office operations
- Customer service
- Conflict resolution
- Pre-authorization management
- Checking in patients
- Updating charts
- Maintaining confidentiality
- Documentation scanning
- Schedule coordination
- Software familiarity
- Office workflow support
Timeline
Surgery Scheduler
Mercy Hospital Ada
09.2024 - Current
Lead Dispatcher
A&J Transportation
09.2019 - 09.2023
High School Diploma -
Stratford High School