Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Stickles

Odenton,MD

Summary

Experienced General Manager with a strong background in leading restaurant and service-based businesses. Skilled in operational management, cost control, and customer retention. Proven ability to manage cross-functional teams, improve operational efficiency, and deliver a high-quality customer experience. Proficient in QuickBooks, CRM tools, and various software for accounting and data entry. Known for excellent decision-making, coaching, and problem-solving abilities with a focus on leadership and customer service excellence. A hands-on leader with a track record of success in both corporate and independent business settings.

Overview

10
10
years of professional experience

Work History

General Manager

Coal Fire
03.2024 - Current
  • Manage day-to-day operations of the restaurant, overseeing a team of staff to ensure optimal service delivery and customer satisfaction
  • Lead efforts in controlling costs, improving operational efficiencies, and ensuring high levels of customer engagement
  • Implement staff coaching and training programs, resulting in improved team performance and customer interactions
  • Oversee financial management including payroll, accounting, and use of QuickBooks for bookkeeping
  • Key skills: Decision-Making, Customer Engagement, Service Management, Microsoft Word, Written Communication

General Manager

C2 Restaurant Group
03.2022 - 11.2022
  • Led daily restaurant operations, including staff management, scheduling, inventory control, and cost management to deliver exceptional customer service
  • Developed and implemented operational improvements to streamline processes and reduce costs while maintaining high standards for customer satisfaction
  • Collaborated with team members to foster a positive and productive work environment, boosting staff engagement and customer loyalty
  • Ensured compliance with industry regulations and health/safety standards
  • Key skills: Leadership, Customer Satisfaction, CRM, Cost Control, Problem-Solving

Paraeducator

Baltimore County Public Schools
09.2016 - 06.2017
  • Assisted teachers in the classroom with student management, lesson preparation, and administrative tasks
  • Provided one-on-one support to students, particularly in areas of behavioral guidance and academic assistance
  • Fostered a supportive and organized classroom environment, ensuring effective communication between students, parents, and educators
  • Key skills: Adaptation, Data Entry, Organization, Customer Interaction, Leadership

Administrative Assistant

Awaken Wellness
06.2014 - 08.2014
  • Supported office operations including data entry, scheduling, and customer communication
  • Managed administrative tasks, such as handling phone calls, customer inquiries, and providing assistance to the wellness staff
  • Ensured smooth daily operations by maintaining organization in the office and managing customer files
  • Key skills: Data Entry, Customer Relationship Management (CRM), Professional Phone Skills, Written Communication, Microsoft Office, Excel

Education

Certifications In Child Development - Child Development

Community College of Baltimore County
Catonsville, MD

High School Diploma - General

Bayside High School
Virginia Beach, VA

Skills

  • Operational Management
  • Team Leadership & Coaching
  • Customer Engagement & Retention
  • QuickBooks & Accounting
  • CRM & Relationship Management
  • Cost Control & Inventory Management
  • Decision-Making & Problem Solving
  • Administrative Assistance
  • Professional Communication & Phone Etiquette
  • Microsoft Office (Word, Excel)

Timeline

General Manager

Coal Fire
03.2024 - Current

General Manager

C2 Restaurant Group
03.2022 - 11.2022

Paraeducator

Baltimore County Public Schools
09.2016 - 06.2017

Administrative Assistant

Awaken Wellness
06.2014 - 08.2014

Certifications In Child Development - Child Development

Community College of Baltimore County

High School Diploma - General

Bayside High School

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Natasha Stickles