Natcha Schnare
University Housing And Dining Services
Hatch,VT
3
Languages
1
Certification
2
years of professional experience
Resourceful professional known for exceptional communication and leadership abilities. Experienced in supporting daily operations and creating engaging environments. Ready to leverage skills in customer service and initiative-taking to drive organizational success.
Work History
Front Desk Lead
1 Year 9 Months- Provided exceptional customer service to residents, guests, and campus visitors at the front desk of a University of Vermont residence hall.
- Managed package intake, logging, organization, and distribution while maintaining accurate records.
- Loaned and tracked residence hall equipment, ensuring timely returns and proper documentation.
- Organized and maintained the mailroom to support efficient daily operations.
- Assisted with end-of-year resident check-out procedures and key collection.
- Answered resident questions and concerns, resolving issues directly or connecting residents with the appropriate campus resources.
- Supported daily front desk operations by maintaining accurate records, communicating effectively with residents, and ensuring a welcoming environment.
Front of House Employee
1 Year 3 Months- Delivered exceptional customer service in a fast-paced bakery, creating a welcoming experience for guests.
- Operated the cash register, processed accurate transactions, and balanced the till at the end of shifts.
- Prepared espresso drinks and other specialty beverages efficiently while maintaining quality and consistency.
- Processed customer phone orders and catering orders, ensuring accuracy and clear communication.
- Assisted with inventory management, restocking, dishwashing, and maintaining a clean and organized workspace.
- Trained new employees on customer service standards and daily operational procedures.
- Earned increased responsibilities through consistently strong performance and reliability.
- Adapted quickly between multiple front-of-house roles to support changing operational needs and improve workflow efficiency.
Education
Bachelor of Arts - Theater
Skills
Front desk management
Customer service
Effective communication
Leadership management
Credit and cash payments
Problem-solving skills
Time management
Strong leadership
Transaction processing
Financial reconciliation
Initiative-taking
Fluent in English and Thai
Certification
Food Handler Certificate – StateFoodSafety (Certus), Food Handler Essentials Course | 2026
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Chinese (Mandarin)
Elementary
Interests
Dancing
Thai Instruments
Exercise
Theater
Timeline
Front of House Employee
Blue Loon Bakery
05.2025 - 08.2026Read More
Front Desk Lead
University Housing And Dining Services
10.2024 - CurrentRead More
University of Vermont
Bachelor of Arts from Theater
Read More