Motivated Assistant General Manager knowledgeable about business operations and needs. Excellent team leader and problem solver with resourceful and flexible approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Roots Natural Kitchen
Pittsburgh, PA
09.2021 - Current
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
Managed team schedule with eye for coverage needs and individual strengths.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Service Professional
Darden Restaurants, Olive Garden
Monroeville, PA
09.2018 - 09.2022
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Led and directed team members on effective methods, operations and procedures.
Correctly calculated inventory and ordered appropriate supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Crew Member
Five Guys
Monroeville, PA
10.2017 - 09.2018
Provided excellent customer service by greeting customers and meeting quality expectations.
Took orders, prepared meals and collected payments.
Kept food preparation area, equipment and utensils clean and sanitary.
Worked front counter, drive-thru and other areas.
Cashier
Golden Corral Buffet And Grill
Monroeville, PA
10.2016 - 10.2017
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Penn Hills Senior High School
Pittsburgh, PA
06.2017
Skills
Finance and Accounting Oversight
Hiring and Onboarding
Focus and Follow-Through
Performance Monitoring and Evaluation
Problem Anticipation and Resolution
Customer Service
Google Drive
Business Management Principles
Certification
Digital marketing and E-commerce Training - To be completed in November 2022