Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nathalie Bermudez

Fairfax,VA

Summary

Proactive and dependable, with a proven track record at IHOP for mastering multitasking and organization, I excel in high-stress environments, ensuring top-notch customer service. My commitment to teamwork and problem-solving has significantly enhanced customer loyalty, embodying a friendly, positive attitude alongside proficient cash handling skills.

Overview

4
years of professional experience

Work History

Coldstone Creamy

Crew Member
10.2024 - Current

Job overview

  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.

IHOP

Host
08.2020 - Current

Job overview

  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Championed sustainable sourcing initiatives, aligning company values with environmentally responsible purchasing decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Education

Robinson Secondary School
Fairfax, VA

05.2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Attention to detail
  • Dependable and responsible
  • Friendly, positive attitude

Languages

Spanish
Native or Bilingual

Timeline

Crew Member

Coldstone Creamy
10.2024 - Current

Host

IHOP
08.2020 - Current

Robinson Secondary School

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Nathalie Bermudez