Nathan Asiedu-pani
Port St Lucie,FL
Summary
Strategic Restaurant Management Professional with 6+ years of experience leading teams and enhancing operational efficiency. Expertise in staff training, inventory management, and customer service. General Manager focused on elevating customer satisfaction through problem-solving, team coordination, and process improvement. Committed to developing training programs, driving team performance, and delivering outstanding guest experiences.
Overview
13
13
years of professional experience
Work History
General Manager
LIMS African Restaurant
Hagerstown, Maryland
02.2024 - Current
- Oversaw daily restaurant operations to ensure efficient service delivery.
- Managed staff schedules and coordinated team assignments to enhance operational efficiency.
- Resolved customer inquiries and complaints to sustain high satisfaction levels.
- Responded to customer inquiries in a timely manner to provide assistance. and resolved complaints promptly.
- Developed and implemented training programs for new employees to enhance skills.
- Developed and implemented training programs for new employees.
- Monitored inventory levels and ordered supplies to ensure availability of necessary items.
Acting Assistant General Manger
Einstein Bros Bagel
Silver Spring, Maryland
05.2016 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Managed daily operations of the store, including scheduling and supervising staff.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and improve efficiency.
- Assisted in financial management, including budgeting and expense tracking.
- Coordinated promotional events to enhance community engagement and brand awareness.
- Addressed customer concerns promptly to maintain positive dining experiences.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
Security Supervisor
Victory Security Agency
Stuart, Florida
02.2014 - 03.2016
- Developed and implemented security protocols for emergency situations.
- Supervised security personnel across various client sites.
- Conducted regular safety inspections to ensure compliance with regulations.
- Trained new team members on security procedures and best practices.
- Managed incident reports and documented security breaches effectively.
Education
BBA - Business Management
Zenith University College
Accra, Ghana12-2013
Skills
- Operational management
- Financial management
- Inventory management
- Staff management
- Training programs
- Financial management
- Customer communication
- Issue resolution
- Staff development
- Financial management
Timeline
General Manager
LIMS African Restaurant
02.2024 - Current
Acting Assistant General Manger
Einstein Bros Bagel
05.2016 - Current
Security Supervisor
Victory Security Agency
02.2014 - 03.2016
BBA - Business Management
Zenith University College