Nathan Straughan
Summary
Dynamic Property Manager with a proven track record at Public Storage, excelling in tenant relations and property inspections. Enhanced customer satisfaction through effective communication and implemented marketing strategies that boosted occupancy rates. Skilled in payment collection and dedicated to delivering exceptional service while training teams to achieve high performance standards.
Sold merchandise and add-ons to storage spaces (insurance/24 hr access)
Overview
27
27
years of professional experience
Work History
Property Manager
Public Storage
Independence, MO
02.2005 - Current
- Managed day-to-day operations of storage facilities to ensure optimal customer service and property maintenance.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
- Oversaw facility inspections, identifying maintenance needs and ensuring compliance with safety regulations.
- Implemented marketing strategies to increase occupancy rates and drive revenue growth for storage units.
- Trained new staff on operational procedures, enhancing team efficiency and performance standards.
Delivery Driver
Godfather Pizza
Olathe, KS
05.2003 - 01.2005
Delivery Driver
Dominoes Pizza
Manhattan, KS
01.1999 - 01.2001
Education
Bachelor of Science - Health Information Management
University of Kansas (KUMed) And Kansas State University
Kansas City, MO05.2004
Skills
Property management
Payment collection
Property inspections
Customer service-focused
Tenant relations
Leasing and sales
Accomplishments
Key Training Professional of the year in 2023 and 2024 for Public Storage, basically trainer of the year for our region Approximately 200 stores.
Timeline
Property Manager
Public Storage
02.2005 - Current
Delivery Driver
Godfather Pizza
05.2003 - 01.2005
Delivery Driver
Dominoes Pizza
01.1999 - 01.2001
Bachelor of Science - Health Information Management
University of Kansas (KUMed) And Kansas State University