Nathaniel Teklai
Dallas,TX
Summary
Passionate and dedicated social work professional. I have a strong belief in the power of social justice policy implications and a genuine commitment to promoting equality and advocating for marginalized populations. Through internships and academic coursework, I have developed exceptional communication, problem-solving, and organizational skills that will contribute to my success in the field. With a deep understanding of the challenges faced by individuals and families in need, I am dedicated to making a positive impact in their lives. My attention to detail and organizational skills ensure that I am able to effectively maintain accurate records and provide comprehensive support. I am driven by a desire to create change and champion social justice issues through evidence-based practice and policy advocacy.
Overview
5
5
years of professional experience
Work History
Clinical Support Specialist
Adapt Community Solutions
Dallas, TX
08.2023 - Current
- Ensured compliance with HIPAA regulations for the protection of patient information.
- Educated patients on preventive healthcare measures and lifestyle modifications.
- Coordinated referrals between primary care providers and specialists when needed.
- Consulted with patients upon reviewing health and medical histories to best support clients needs.
- Followed up on cases involving referrals, waivers and EAP approvals.
- Provided patient-centered care and support in a clinical setting.
Office Assistant
Larry H Miller Ford Mesa
Mesa, AZ
11.2022 - 06.2023
- Organizational skills, maintaining important files, answering and transferring calls, operating office equipment, such as computer database, fax machine and copier in order to maintain files up to date.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Social Work Intern
Everybody Matters
Phoenix, AZ
08.2022 - 05.2023
- Conduct assessment interviews, develop care-plan, and provide case management
- Provide individual counseling and consultation to the clients case notes
- Monitoring intervention processes to overall assist clients to learn healthy coping skills.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Collected data and entered into internal system database.
- Identified age and need-appropriate mental health services.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Acted as role model for clients by exhibiting positive behaviors.
- Conducted research and drafted documents or presentations for special projects.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
Sales Lost Prevention Lead
Old Navy
Tempe, AZ
02.2021 - 09.2021
- Organized group orientations, Following and conducting safety procedures, Responsible for guest experience as they receive their items
- Collected prepared guest orders in a timely manner.
- Prepared security reports to document and log theft, accidents and safety violations.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
Team Leader
Fatburger
Tempe, AZ
10.2018 - 02.2021
- Delegated daily tasks to team members to optimize group productivity.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Promoted food items, beverages and desserts to increase sales.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Kept customer and food preparation areas clean and well-organized.
Gym Receptionist
Landmark Fitness
Dallas , TX
03.2020 - 08.2020
- Collected payments, renewed memberships and resolved billing issues.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
- Scheduled personal training sessions and maintained and updated appointment calendars.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Greeted customers, answered general questions and directed to appropriate locations.
- Re-racked weights to maintain neat, organized and clean gym.
Social Work Intern
National Safe Haven Alliance
Phoenix, AZ
01.2020 - 05.2020
- Coordinating senator spreadsheets, Increasing organizations annual budget by conducting social media posts, finding sponsor and donor information, and traveled with an outreach team to promote and endorse our project.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
Education
Social Work, BSW -
Arizona State University
Tempe, AZ05.2023
Skills
- Fundraising - Increasing organization's annual budget and improving sponsorships
- Data Analysis - Ability to create visually impactful dashboards in Excel to transform and organize raw data into expertise and reliable information
- Communication - Proficient customer relationship management skills
- Microsoft Excel Certifications - Expertise Microsoft Excel skills
- Adaptability Minded - Optimistic and open to new ideas and changes
- Critical Thinking
- Research
- Dedicated to Work
- Prefer Fast-Paced Work Environment
- Strong Organizational Skills
- Detail-Oriented and Flexible
- Dependable Work Ethic
- Life Skills Development
- Risk Assessment
- Motivational Enhancement Therapy
- Educational Support
- Behavioral Therapy
- Client Advocacy
- Service Planning
- Grief and Bereavement Counseling
- Case Documentation
- Applied Behavioral Analysis
- Behavioral Counseling
- Records Management
- Social Services
- Community Outreach Expert
- Analytical Thinking
Affiliations
- Black African Collation (2020-2023)
- Deans List, 2020, 2022, 2023
Timeline
Clinical Support Specialist
Adapt Community Solutions
08.2023 - Current
Office Assistant
Larry H Miller Ford Mesa
11.2022 - 06.2023
Social Work Intern
Everybody Matters
08.2022 - 05.2023
Sales Lost Prevention Lead
Old Navy
02.2021 - 09.2021
Gym Receptionist
Landmark Fitness
03.2020 - 08.2020
Social Work Intern
National Safe Haven Alliance
01.2020 - 05.2020
Team Leader
Fatburger
10.2018 - 02.2021
Social Work, BSW -
Arizona State University
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