Nathaniel Wonsey
Graphic Design Major
Livonia
Summary
Dynamic and dedicated professional with extensive experience at McDonald's, excelling in customer service and food preparation. Recognized for enhancing customer satisfaction and streamlining drive-thru operations, while demonstrating strong multitasking and communication skills. Committed to fostering teamwork and achieving operational excellence in fast-paced environments.
Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Crew Member
McDonald's
04.2020 - Current
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and
- sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Supported training of new crew members, leading to more efficient onboarding process.
- Improved team morale, leading to increased productivity and reduced turnover.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Fostered positive team environment by assisting coworkers during rush periods.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Increased customer satisfaction with prompt and accurate order taking.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Backed up servers by setting up trays and completing some food deliveries.
- Completed milkshakes and ice cream desserts for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Prepared salads, soups and sandwiches for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- I have worked here for a very long time so I have a bit of experience with everything in the store besides management
Laborer
J&a Farm Market
06.2020 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Education
Associate of Arts - Graphic Design
Finger Lakes Community College
Canandaigua, NY 05.2001 -
Skills
Customer service
Customer engagement
Multitasking and organization
Time management
Food preparation
Drive-thru operations
Cash handling
Verbal and written communication
Certification
[Building Trades Certificate], [Mount Moris NY] - [2020-2022]]
Timeline
[Building Trades Certificate], [Mount Moris NY] - [2020-2022]]
06-2022
Laborer
J&a Farm Market
06.2020 - 11.2020
Crew Member
McDonald's
04.2020 - Current
Associate of Arts - Graphic Design
Finger Lakes Community College
05.2001 -