Natisha Brunson
Midlothian,VA
Summary
Seasoned Leasing Consultant bringing proven skills in negotiating, preparing and finalizing tenant's agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Morgan Properties (Monarch Management)
02.2018 - 05.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services. And managed over 50 customer calls per day.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Registered clients on database to enable tracking history and maintain updated records.
- Communicated effectively with owners, residents, and on-site associates.
Leasing Agent
Levco Management (Cambridge Apartments)
03.2014 - 02.2018
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Used Yardi and Rentcafe to keep record of financial transactions and rental applications and monthly rent payments.
Leasing Specialist
Diamond Resorts (Greensprings Resort)
04.2012 - 01.2018
- Managed check-in and check-out procedures for guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Scheduled and confirmed restaurant reservations for guests.
- Facilitated and coordinated transportation services for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Increased sales by 10%
- Marketed property to local businesses through collateral, emails and phone calls
- Collected, completed, and processed lease applications
- Kept meticulous records of correspondence between management and tenants
- Attended staff meetings and took extensive notes to share with property manager
Education
Associate of Science - Business Administration And Management
J Sargeant Reynolds Community College
Richmond, VA05.2013
High School Diploma -
Henrico High School
Richmond, VA06.1998
Skills
- Application Verification
- Administrative Support
- Rent Collection
- Customer Loyalty
- Business Processes and Procedures
- Background Checks
- Till Counting
- Property Tours
- Application Processing
Timeline
Leasing Consultant
Morgan Properties (Monarch Management)
02.2018 - 05.2023
Leasing Agent
Levco Management (Cambridge Apartments)
03.2014 - 02.2018
Leasing Specialist
Diamond Resorts (Greensprings Resort)
04.2012 - 01.2018
Associate of Science - Business Administration And Management
J Sargeant Reynolds Community College
High School Diploma -
Henrico High School
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