Natosha Shaff
Clifton Springs,NY
Summary
Detail-oriented Assistant Manager with a strong record in leadership roles, establishing clear guidelines and enforcing consistent policies to enhance and achieve objectives. Personable customer service representative skilled in building rapport with clients and maintaining customer satisfaction. Motivational leader and organizational problem-solver with advanced supervisory and team building. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Assistant manager
Speedway Gas Station
Canandaigua, New York
04.2023 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Fostered a positive team environment through effective communication and support.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Trained new employees on store policies and customer service standards.
- Oversaw cash handling procedures and maintained accurate financial records.
- Implemented merchandising strategies that increased product visibility and drove sales.
- Conducted regular audits of store compliance with health and safety regulations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed an inventory tracking and supply ordering system to streamline processes.
- Coordinated inventory management and restocking processes to ensure product availability.
- Created reports analyzing sales trends, inventory levels, and financial data for management review.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Corner Market
East Rochester, New York
05.2023 - 11.2023
- Coordinated daily store operations and staff scheduling to ensure efficient workflow.
- Resolved customer inquiries and complaints effectively and professionally.
- Trained new employees on customer service and store policies.
- Ensured compliance with health and safety regulations throughout the store.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated inventory management and product restocking processes.
- Developed an inventory management system to streamline supply ordering and restocking processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed money each day, properly maintaining revenue coming in to the store. Safe drops, counting safe, and bringing money to the bank.
Assistant Veterinary Technician
Thera- Vet Acres
Webster, NY
03.2023 - 05.2023
- Assisted veterinarians during examinations and medical procedures.
- Prepared surgical instruments and maintained cleanliness in the treatment area.
- Monitored animal behavior and noted changes for veterinary review.
- Administered medications and vaccines as directed by veterinarians.
- Administered medications and vaccines according to veterinarian instructions.
- Maintained accurate patient records and updated veterinary software systems.
- Maintained records of animal health care including medical histories, immunizations, diagnostic results, treatments provided, medications prescribed and administered.
- Educated pet owners on care practices and treatment plans.
Dog Groomer
Petsmart
Webster, NY
02.2021 - 03.2023
- Groomed dogs using clippers, scissors, and bathing tools to maintain appearance.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Assessed dog behavior to ensure safety during grooming sessions and handling.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Provided excellent customer service by communicating grooming options to pet owners.
- Educated pet owners on proper grooming techniques for home maintenance.
- Managed appointment schedules to optimize grooming services throughout the day.
- Processed cash transactions accurately at the register when accepting payment from customers.
Pet Care Assistant
Petsmart
Webster, New York
07.2019 - 09.2022
- Provided daily care for pets, ensuring their well-being and comfort.
- Monitored pet behavior to identify health concerns and alert management.
- Educated pet owners on proper care techniques and product usage.
- Assisted customers in selecting products tailored to their pet's needs.
- Provided assistance to pet owners in selecting food, toys, and other supplies for their pet's.
- Maintained cleanliness in pet areas, including grooming and feeding stations.
- Maintained cleanliness and organization of work area throughout shifts.
- Collaborated with team members to enhance the overall customer experience.
Education
Midlakes
Clifton Springs, NYAnimal Science
Boces
Stanley, NY 09.2018 - 06.2019
Skills
- Employee training
- Merchandising strategies
- Inventory management
- Cash handling
- Customer service
- Problem solving
- Data analysis
- Marketing
- Budget assistance
- Financial management
- Cost control
- Sales strategies
- Staff management
- Adaptability and flexibility
- Time management
Timeline
Assistant Manager
Corner Market
05.2023 - 11.2023
Assistant manager
Speedway Gas Station
04.2023 - Current
Assistant Veterinary Technician
Thera- Vet Acres
03.2023 - 05.2023
Dog Groomer
Petsmart
02.2021 - 03.2023
Pet Care Assistant
Petsmart
07.2019 - 09.2022
Animal Science
Boces
09.2018 - 06.2019
Midlakes