Natsu Callaway
Conyers,GA
Summary
Dynamic Patient Care Coordinator at Carenet with previous scribe experience, expertise in HIPAA compliance, and dedication to patient relations. Proven ability to enhance patient satisfaction through effective communication, and meticulous documentation in electronic health records, ensuring high-quality patient experiences in fast-paced environments. Proficient in eCW and Epic EMR software.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Carenet
Atlanta, GA
03.2026 - Current
- Assisted patients with insurance inquiries, providing clear information on coverage options.
- Communicated effectively with healthcare providers to streamline patient care processes.
- Maintained accurate patient records in electronic health systems for compliance and efficiency.
- Adapted to changing workflows and priorities in a fast-paced healthcare environment efficiently.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Completed health risk assessments to ensure patients had access to care needs.
Medical Scribe
ScribeAmericaLLC
Atlanta, GA
07.2024 - 03.2026
- Documented patient encounters, ensuring accurate and timely electronic health records.
- Assisted healthcare providers with data entry and clinical workflow optimization.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Facilitated efficient communication between medical staff and patients during examinations.
- Summarized patient histories and symptoms for physician review, enhancing diagnostic accuracy.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
Education
Master of Science - Library And Information Science
Louisiana State University
Baton Rouge, LA05.2024
Bachelor of Science - Public Health
South University
Savannah, GA10.2022
Diploma - Medical Office Administrative Assistant
Everest College
Newport News, VA01.2014
High School Diploma -
Georgetown High School
Georgetown, SC05.2003
Timeline
Patient Care Coordinator
Carenet
03.2026 - Current
Medical Scribe
ScribeAmericaLLC
07.2024 - 03.2026
Master of Science - Library And Information Science
Louisiana State University
Bachelor of Science - Public Health
South University
Diploma - Medical Office Administrative Assistant
Everest College
High School Diploma -
Georgetown High School