Nayalisse Serrano

Dunkin Donuts Baskin Robbins

07.2024 - Current

Provided exceptional customer service in fast-paced environment, ensuring positive guest experiences.
Operated coffee and ice cream machines, maintaining high standards of quality and efficiency.
Assisted in training new crew members on operational procedures and customer interaction techniques.
Processed cash transactions accurately, handling payments and providing change to customers efficiently.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Assisted other team members to achieve goals.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Kept food preparation area, equipment, and utensils clean and sanitary.
Provided excellent customer service by greeting customers and meeting quality expectations.
Improved customer satisfaction by providing friendly and efficient service at the register.
Collaborated with team members to complete orders.
Worked well with teammates and accepted coaching from management team.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.