Nayda Groves
Apache Junction,AZ
Summary
Dynamic professional with a proven track record at Banner Health Clinic, enhancing patient satisfaction and streamlining front desk operations. Skilled in administrative tasks and customer service, adept at problem-solving and time management. Increased data entry accuracy, ensuring HIPAA compliance. Demonstrates empathy and efficiency, contributing to positive customer experiences and operational excellence.
Overview
9
9
years of professional experience
Work History
Front Desk Representative
Banner Health Clinic
Apache Junction, AZ
01.2023 - 05.2024
- Enhanced patient satisfaction by efficiently managing check-ins and check-outs at front desk.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at front desk.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting billing process for both patients and providers.
Receptionist
Banner, MD Anderson
Gilbert, AZ
06.2021 - 01.2023
- Greeted incoming patients and vistors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients and updated patients records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
Retail Sales Associate
Ross Dress for Less
Mesa, AZ
01.2015 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Concierge
American Orchards
Gilbert, AZ
08.2020 - 06.2021
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Greeted and directed all community visitors, potential residents, healthcare workers and vendors.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Conducted tours of property.
- Provided Sales and clerical support
Event Specialist
Advantage Solutions
Gilbert, AZ
01.2016 - 01.2019
- Increased customer engagement through interactive product demonstrations and by providing in-depth product knowledge.
- Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
- Adhered strictly to food safety guidelines when preparing samples at food-related demo events.
- Assisted customers in locating items, addressed questions and provided product samples.
Education
Real Estate
IU/PU
Fort Wayne, INSkills
- Problem-solving skills
- Time Management
- Administrative Skills
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Representative
Banner Health Clinic
01.2023 - 05.2024
Receptionist
Banner, MD Anderson
06.2021 - 01.2023
Concierge
American Orchards
08.2020 - 06.2021
Event Specialist
Advantage Solutions
01.2016 - 01.2019
Retail Sales Associate
Ross Dress for Less
01.2015 - 07.2021
Real Estate
IU/PU