Nayib Victores
Tampa,FL
Summary
Versatile and goal-driven professional with a proven track record at Best Buy and Guidewell Emergency Doctors. Excelled in roles requiring exceptional multitasking, problem-solving, and bilingual communication skills. Demonstrated expertise in data entry and management, significantly enhancing operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Guidewell Emergency Doctors
Tampa, FL
01.2024 - Current
- Accurately input patient information into the database, while verifying insurance coverage, and obtaining authorization from insurance providers.
- Schedule patient appointments, and assemble comprehensive patient charts.
- Conduct thorough audits of patient charts, collaborating with the clinical team to obtain missing information.
Geek Squad Consultation Agent / Shift Lead
Best Buy
Tampa, FL
04.2023 - 08.2024
- Developed and managed shift schedules to ensure adequate team coverage.
- Monitored team attendance and time management, addressing tardiness and leave requests.
- Delegated tasks based on employee strengths and skill sets to optimize productivity.
- Provided mentorship and support to team members while supervising daily operations.
- Conducted performance evaluations, delivering constructive feedback to both upper management and team members.
Geek Squad Technician
Best Buy
Tampa, FL
06.2021 - 08.2022
- Cultivated positive customer experiences by fostering relationships, demonstrating empathy, and offering tailored solutions to meet their needs.
- Executed a range of fulfillment tasks for clients within their homes, such as delivery, installation, and networking, with a specialized emphasis on home theater services.
Sales Advisor
Best Buy
Tampa, FL
09.2019 - 06.2021
- Executed assigned responsibilities from store leadership to actively engage customers, develop comprehensive solutions, and deliver exceptional customer service.
- Maintained inventory levels, and upheld merchandising standards in the designated store section.
- Demonstrated superior selling skills and strategic selling techniques through positive feedback forms and customer metrics.
Home Service Specialist
Bank of America
Tampa, FL
08.2022 - 03.2023
- Acted as the primary point of contact for customers, delivering timely and regular updates on the status of their loan applications.
- Skillfully communicated difficult and complex information in a clear and compassionate manner to enhance customer retention and boost sales partner confidence.
- Oversaw the collection, review, and validation of all necessary documentation.
Education
Bachelor of Arts - Criminology
University Of South Florida
Tampa, FL08.2024
Associate of Arts - Criminal Justice
Hillsborough Community College
Tampa, FL08.2020
High School Diploma -
Braulio Alonso High School
Tampa, FL05.2016
Skills
- Bilingual English and Spanish
- Goal-driven
- Efficient with time management
- Ability to multitask in complex situations
- Problem solving
- Management experience
- Quick learner
- Data entry
- Analyst
Certification
BLS certified by the American Red Cross
Timeline
Patient Service Specialist
Guidewell Emergency Doctors
01.2024 - Current
Geek Squad Consultation Agent / Shift Lead
Best Buy
04.2023 - 08.2024
Home Service Specialist
Bank of America
08.2022 - 03.2023
Geek Squad Technician
Best Buy
06.2021 - 08.2022
Sales Advisor
Best Buy
09.2019 - 06.2021
Bachelor of Arts - Criminology
University Of South Florida
Associate of Arts - Criminal Justice
Hillsborough Community College
High School Diploma -
Braulio Alonso High School
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