Nazirah Copeland
Casselberry,FL
Summary
Energetically spearheaded retail operations at Conn’s Home Plus, boosting sales through strategic merchandise displays and rigorous inventory control. Excelled in mentoring staff, fostering a collaborative environment that propelled store performance. Skilled in POS systems and adept at driving sales growth, demonstrating a blend of hard and soft skills critical for retail success.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Conn’s Home Plus
Orlando
03.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Stylist Sales Associate
Levis Strauss & Co
Orlando
11.2018 - 03.2021
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Embraced fashion and understood market trends to articulate in client interactions.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Advised client base of new products and seasonal fashions to increase store sales.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
Education
Edgewater High School
Orlando, FL05.2020
Skills
- Retail Operations
- Inventory Control
- Store operations
- POS Systems
- Hiring and Training
- Upselling and Cross Selling
- Goals and performance
- Mentoring and Coaching
- Sales expertise
- Sales Growth
- Problem-Solving
- Customer Service
- Customer Service and Engagement
- Time Management
- Store Opening and Closing
- Staff Supervision
- Team Management
- Pricing and Markdowns
- Display Setup
- Loss Prevention
- Strategic Planning
Timeline
Assistant Store Manager
Conn’s Home Plus
03.2021 - Current
Stylist Sales Associate
Levis Strauss & Co
11.2018 - 03.2021
Edgewater High School