Nazirah Muhammad
Mesa,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Crew Member
Burger King
07.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Customer Service Representative
Concentrix
01.2022 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Valor Global
10.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Phoenix Job Corps Center
Phoenix, AZNottingham High School
Syracuse, NYSkills
- Customer service
- Menu Memorization
- Customer Service
- Beverage Preparation
- Health Code Compliance
- Safe Food Handling
- Clear Communication
- Complaint Resolution
- Call Triaging
Timeline
Crew Member
Burger King
07.2022 - 08.2022
Customer Service Representative
Concentrix
01.2022 - 03.2022
Customer Service Representative
Valor Global
10.2019 - 01.2021
Phoenix Job Corps Center
Nottingham High School
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