Ndidi Nwachukwu
Missouri City,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Delivery Driver
DoorDash
01.2022 - 10.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Correctional Officer
TDCJ
01.2018 - 09.2021
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in training of new correctional officers, providing guidance on best practices and procedures.
Education
Bachelor of Science - Information Technology
American InterContinental University
TX04.2024
Skills
- Information Security
- Data Collection
- Complaint resolution
- Product Knowledge
- Report Generation
- Effective Communication
Certification
Correctional Officer Certification
Timeline
Customer Service Representative
Foundever
11.2023 - Current
Delivery Driver
DoorDash
01.2022 - 10.2023
Correctional Officer
TDCJ
01.2018 - 09.2021
Bachelor of Science - Information Technology
American InterContinental University