Nefretity De La Rosa
Kansas City,MO
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Enthusiastic with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
2
2
years of professional experience
Work History
Cashier
Chick-fil-A
Grandview, MO
05.2023 - 11.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers promptly and responded to questions.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Collected payments and provided accurate change.
- Built and maintained productive relationships with employees.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Ssongs hot dogs
Grandview, MO
03.2022 - 08.2022
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured compliance with all safety regulations within the store environment.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained work area and kept cash drawer organized.
- Worked closely with front-end staff to assist customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Blue Valley North High School
Overland Park, KS05-2022
Some College (No Degree) - Accounting
Johnson County Community College
Overland Park, KSSkills
- Customer Assistance
- Cash Register Operation
- Returns Processing
- Payment Processing
- Cash Handling
- Inventory Management
- Relationship Building
- Cooperative Attitude
- Honest and Dependable
- Inventory Stocking
- Guest Engagement
- Drawer Balancing
- Customer Service
- Customer Relations
- Time Management Skills
- Cash Management
- Customer Service Excellence
- Cleaning and Sanitizing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Sports
- Volunteering
- Writing
- Gaming
- Reading
Timeline
Cashier
Chick-fil-A
05.2023 - 11.2023
Cashier
Ssongs hot dogs
03.2022 - 08.2022
High School Diploma -
Blue Valley North High School
Some College (No Degree) - Accounting
Johnson County Community College
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