Neiman Mac Dula
Lacoste
San Francisco,CA
5
years of professional experience
Proven sales leader with expertise in driving results through effective team building and inventory management. Consistently exceeds company targets while enhancing client relationships and operational efficiency.
Work History
Store Director
1 Year- Managed daily operations, ensuring compliance with brand standards and store policies.
- Trained and developed staff on customer service best practices and product knowledge.
- Oversaw inventory management, including stock levels and merchandise displays.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Up 22% YTD to LY, and 14% to Plan. Store has made and exceeded comps and forecast.
- Trained team in loyalty program acquisition and sign-up. Team has been top performer in company on a consistent basis and have been awarded many times for it.
- Developed client books for team members and headed the process of teaching team how to clientele.
Assistant Manager
1 Year 4 Months- Trained team members in Standard Operating Procedures and operational best practices.
- Conducted weekly store audits to ensure store is compliant and maintains operational excellence, and that the team understands policy and procedure.
- Oversaw stockroom and maintained inventory levels and back of house organization, as well as shipping and receiving processes.
- In charge of running inventory self-scan process (Datascan) as well as training and directing team members during the process.
- Scheduled work orders, facility repairs, and front of house point of sale systems.
- Helped decrease store shrink from 22% down to 0.05% in the span of 3 months.
Store Director
1 Year 1 Month- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Hired and trained full team of employees that all went on to take Assistant Manager Positions at other locations.
- Team maintained conversion of 20% as well as number 1 in company for entire fiscal year of 2023.
- Up on both LY and Forecast for fiscal year of 2023 by 22%.
Assistant Manager
5 Months- Hired, trained and developed a new team of 8 employees.
- Managed Talent, Operations and Sales and Services DORs in Store Director absence and until new team members could be hired and trained.
- Helped develop clientele for team members as well as created a clienteling selling ceremony to be used for team members.
Associate Manager
8 Months- Trained and mentored team members on visual standards and brand guidelines to ensure consistency.
- Executed promotional displays in alignment with marketing campaigns to drive customer traffic.
- Oversaw Ship From Store program as well as incoming and outgoing transfers and deliveries.
- Oversaw inventory levels and back of house organization.
- In charge of hiring and training new associates and managers company best practices and processes, as well as making sure they understand and are compliant with policy and procedure.
Skills
Sales leadership
Clientele Building
Retail inventory management
Loss prevention procedures
Team building
coaching and leadership
POS and scheduling systems (XStore
Storeforce
Dayforce
Manhattan Active Omni
Cegid Business Retail)
Inventory Self-Scan Planning and Procedures (Datascan)
Driving sales beyond set goals and forecast. KPI tracking.
Shipping
receiving
and transfer management.
Store Open and Closing procedures.
Languages
English
Native or Bilingual
Tagalog
Full Professional
Timeline
Store Director
Lacoste
06.2025 - CurrentRead More
Assistant Manager
Lacoste
02.2024 - 06.2025Read More
Store Director
Lacoste
12.2022 - 01.2024Read More
Assistant Manager
Lacoste
07.2022 - 12.2022Read More
Associate Manager
J.Crew
11.2021 - 07.2022Read More