Neisys Fernandez
Hialeah,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Primecare Family Center
Hialeah, FL
01.2022 - Current
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed appointment scheduling using electronic health record systems efficiently.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Maintained patient records with accuracy and ensured confidentiality compliance.
- Coordinated with medical staff to streamline patient check-in processes effectively.
- Processed insurance information and verified coverage for incoming patients seamlessly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Logistics Team Member
T-Shirt Central
Hialeah Gardens, Florida
09.2011 - 03.2020
- Coordinated shipping schedules to ensure timely delivery of products.
- Collaborated with team members to maintain accurate stock levels and organization.
- Communicated effectively with suppliers regarding inventory needs and shipment updates.
- Trained new team members on operational procedures and safety measures.
- Monitored inventory systems to track product movement and availability accurately.
- Ensured proper storage of materials according to company regulations.
- Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
- Processed claims for damaged goods or lost items in transit.
- Developed relationships with external partners such as carriers, brokers, customers.
- Organized and maintained records of inventory levels, deliveries, and orders.
- Tracked shipments utilizing various tracking systems such as EDI.
- Prepared necessary reports on daily activities for management review.
- Coordinated with carriers for timely pickups and deliveries as well as resolving any discrepancies or issues that may arise during transport.
- Coordinated with warehouse personnel to ensure timely delivery of goods.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Education
Bachelor of Accounting -
School of Ayestaran
Cuba08-2004
Skills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Customer service
- Data entry
- Payment processing
- Confidentiality compliance
- Phone communication
- Problem solving
- Team collaboration
- Appointment confirmation
- Sensitive information handling
Timeline
Front Desk Receptionist
Primecare Family Center
01.2022 - Current
Logistics Team Member
T-Shirt Central
09.2011 - 03.2020
Bachelor of Accounting -
School of Ayestaran