Nekea Smith
Los Angeles,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Los Angeles, USA
09.2023 - 05.2026
- Delivered exceptional customer service while ensuring passenger safety and regulatory compliance.
- Navigated high-pressure situations, effectively resolving customer concerns with professionalism and empathy.
- De-escalated conflicts and handled emergencies using sound judgement and established procedures.
- Coordinated with crew members to ensure seamless operations and enhance overall customer experiences.
- Ensured strict compliance with federal regulations and company policies, prioritizing passenger safety.
Office manager/Client Service Coordinator
Post Haste Digital
Los Angeles, USA
11.2020 - 04.2023
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel to enhance client experience.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed daily office operations and ensured smooth workflow across departments.
- Supervised staff, organized schedules, and delegated tasks to ensure efficient office operations.
- Oversaw vendor relationships and negotiated contracts for services and supplies.
- Tracked invoices and payments to maintain accuracy in accounts receivable and payable, ensuring financial integrity.
Account Manager
Drink RAMONA
Los Angeles, USA
05.2019 - 02.2020
- Developed account strategies to enhance customer engagement and retention.
- Developed strategies to increase revenue from existing accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
- Coordinated product launches and promotional events for brand awareness.
Education
Bachelor of Arts (BA) - pending
University of Phoenix
Los Angeles, CASkills
- Safety protocols
- Customer service
- Problem solving
- Attention to detail
- Adaptability and flexibility
- Leadership qualities
- Analytical skills
- MS Office Suite
- Strong work ethic
Timeline
Flight Attendant
Southwest Airlines
09.2023 - 05.2026
Office manager/Client Service Coordinator
Post Haste Digital
11.2020 - 04.2023
Account Manager
Drink RAMONA
05.2019 - 02.2020
Bachelor of Arts (BA) - pending
University of Phoenix