Nekiyah Spratt
Tulsa,OK
Summary
Dynamic and results-driven professional with extensive experience at QuikTrip, excelling in customer service and team training. Proven ability in cash management and problem-solving, enhancing operational efficiency. Recognized for fostering collaboration and maintaining high standards of service, contributing to a positive customer experience and team success.
Overview
6
6
years of professional experience
Work History
Clerk
QuikTrip
Tulsa, OK
07.2020 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store environment to enhance customer experience.
- Assisted in inventory management by restocking shelves and tracking product availability.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Clerk Trainer
QuikTrip
Tulsa, OK
11.2024 - 01.2026
- Trained new clerks on operational procedures and customer service standards.
- Coordinated scheduling and workflow to optimize team efficiency.
- Developed training materials to enhance onboarding processes for new hires.
- Monitored clerk performance, providing feedback to improve service quality.
- Implemented process improvements that streamlined daily operations and reduced errors.
- Conducted regular training sessions to ensure compliance with company policies and safety protocols.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Fostered a collaborative team environment through effective communication and support initiatives.
Weekend Warrior
QuikTrip
Tulsa, OK
10.2022 - 08.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Cashier
Arby’s
Tulsa
04.2020 - 07.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with menu selections, enhancing overall dining experience.
- Collaborated with team members to ensure timely service during peak hours.
Education
High School Diploma -
Union High School
Tulsa, OKSkills
- Customer satisfaction
- Cash handling
- Cash management
- Administrative tasks
- Relationship building
- Calendar management
- Bookkeeping
- Confidentiality
- Verbal and writing communication
- Peer relationships
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Teamwork and collaboration
- Creative thinking
- Excellent communication
- Professional and mature
- Team collaboration
- Written communication
- Staff training
- Scheduling
- Handling payments
- Basic bookkeeping
- Team building
Timeline
Clerk Trainer
QuikTrip
11.2024 - 01.2026
Weekend Warrior
QuikTrip
10.2022 - 08.2023
Clerk
QuikTrip
07.2020 - Current
Cashier
Arby’s
04.2020 - 07.2020
High School Diploma -
Union High School